Embedded IT Director and On-Site Systems Specialist Job at Darkhorse Technologies (Savage, MN)

Job Description

The Embedded IT Director / On-Site Systems Specialist serves as the primary technical resource and internal IT lead for Dental Associates of Minnesota, while acting as the liaison to Darkhorse Tech. This individual will ensure all local technology systems operate smoothly, securely, and efficiently across practice locations. They’ll handle daily on-site IT support, oversee system performance and vendor relationships, and coordinate with Darkhorse Tech’s remote service and engineering teams for escalations, upgrades, and long-term technology planning. The role combines hands-on technical support with strategic oversight and leadership, providing an embedded resource who understands both the operational demands of a dental practice and the IT systems that enable it.

Job Responsibility

Serve as the primary on-site IT contact for all Dental Associates of MN locations
Provide hands-on support for hardware, software, and network issues
Manage workstation and peripheral setup, troubleshooting, and maintenance
Coordinate with Darkhorse Tech’s NOC and Service Desk to resolve escalated tickets
Monitor system performance, backups, and connectivity across all sites (cloud and local)
Act as the internal IT Director, representing Dental Associates’ technology priorities to Darkhorse Tech
Manage IT initiatives, upgrades, and integrations across multiple practice locations
Develop and maintain IT standards and best practices for staff and office workflows
Serve as the communication bridge between Dental Associates’ leadership and Darkhorse Tech’s account and engineering teams
Enforce HIPAA and cybersecurity best practices in collaboration with Darkhorse’s security team
Oversee workstation patching, antivirus compliance, and access controls
Conduct or coordinate regular security checks, backup verifications, and endpoint audits
Maintain documentation for compliance and risk management reviews
Create, update, and maintain Standard Operating Procedures (SOPs) for local IT operations
Ensure all documentation is up-to-date, accessible in IT Glue, and aligned with Darkhorse standards
Coordinate with external technology vendors for hardware procurement, warranties, and service agreements
Manage relationships with software providers (Open Dental, imaging systems, etc.)
Oversee installation and maintenance scheduling with Darkhorse Tech’s project teams
Partner with Dental Associates leadership and Darkhorse Tech to design long-term IT roadmaps
Identify opportunities to improve efficiency through new technologies
Support planning and execution for system migrations, new site openings, or expansions

Requirements

5+ years of IT experience, preferably within dental, healthcare, or multi-location environments
Strong technical background in networking, hardware, and Microsoft/Cloud environments
Hands-on familiarity with dental software (Open Dental, Dexis, etc.) preferred
Understanding of HIPAA, data security, and compliance best practices
Excellent communication and interpersonal skills
confident working with both clinical and executive teams
Strong organizational and documentation habits
Ability to work independently on-site while coordinating remotely with a national IT provider

Nice to have

Hands-on familiarity with dental software (Open Dental, Dexis, etc.) preferred
IT experience within dental, healthcare, or multi-location environments preferred

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Embedded IT Director and On-Site Systems Specialist

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