Embedded Engineer Coordinator

• Responsible for coordinating Embedded Engineering team work
• Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites
• Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed
• Schedules and coordinates all Embedded Engineering absence coverage
• Develops Embedded Engineers’ skills and encourages growth
• Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts
• Provides Customer Care Management with regular updates and reports about the status of site activities
• Plans, develops, instructs and provides ongoing technical training in technologies and procedures for technicians
• Assists in resolving customer issues and complaints related to electrical/mechanical hardware failures
• Supports the implementations of retrofits and modifications at customer sites
• Proposes options for customer training and certification
• Multiple yearly visits to embedded team members
• Holds monthly phone calls with the customer in regards to Embedded Engineering performance

• Bachelor’s degree in engineering, operations management, or related field (preferred)
• 5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
• Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
• Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred
• Experience in directly managing teams with organizational responsibilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must
• Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
• CPE, CPS, CMRP Certifications highly preferred
• Knowledge of SAP ERP, CRM (Salesforce)
• Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach
• Strong analytical skills and attention to detail
• Excellent communication and collaboration abilities
• Passion for customer service and a customer-centric mindset

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match