Email Support Representative Job at Helpware (Taguig)

Email Support Representative

The Email Support Representative will serve as the first point of contact to cus...

Location

Uganda , Kampala

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Any Bachelor’s Degree
Strong written communication skills
Ability to be patient, express empathy, and concern
Independent thinker
able to make meaningful decisions based on each situation
Excellent follow-up skills and 100% follow-through on commitments
Result and action-oriented, resourceful
Strong work ethic, highly motivated, upbeat personality, team player
Ability to analyze and report on trends and issues
Reliable attendance history

Job Responsibility

Communicate and resolve inquiries with customers via email
First touch only
Assist in checking the customer's order status/no refunds/exchanges
Update customer information
Other administrative responsibilities are required
Keep customer records up to date
Report recurring issues, trends
Prepare and ship customer care packages, gift cards, and other correspondence as needed
Responds to customers in a timely and completely respectful manner
Treat customers the way they would like to be treated, and strive to always make a positive difference in the customers' lives

Customer Support Representative

Every day, you'll speak with patients who have questions about their prescriptio...

Location

Mexico , Guadalajara

Salary:

18000.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience
Strong English communication skills
Comfortable speaking with customers by phone
Good problem-solving skills and attention to detail
Ability to stay calm and professional under pressure
Comfortable using multiple systems and tools
Able to work on-site in Guadalajara

Job Responsibility

Support patients through phone, email, and text communication
Review prescription orders and provide clear, accurate information on status, coverage, and next steps
Proactively contact patients to resolve issues that may delay or prevent order fulfillment
Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
Guide patients through the platform and help them get the most from available services
Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
Navigate multiple systems and tools to research issues and identify solutions
Handle difficult conversations with empathy, professionalism, and confidence
Contribute as a supportive teammate and help create a positive team environment

What we offer

Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months

Fulltime

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience with telehealth and GLP-1 is a plus
Must have experience in Direct-to-Consumer (DTC) operations
Must have experience using Zendesk
Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

Customer Support Representative (TU)

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

To live in Guadalajara's Metropolitan zone
Positive and energetic attitude with exceptional customer service skills
Passion and curiosity about technical products and SaaS
Exemplifies a team mentality
Strong attention to detail, with a sense of urgency
Ability to prioritize issues and resolve them in order
Exceptional written and verbal communication skills
Strong ability to understand information from documentation
Technical aptitude and ability to learn platforms
Experience within a ticketing environment (ServiceCloud, ZenDesk, JIRA)

Job Responsibility

Troubleshoot technical issues (e.g., Chrome extension, internet browsers) and reproduce customer problems for QA
Provide actionable recommendations and solutions support via chat, email, phone, and screen sharing to customer challenges
Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision
Follow appropriate escalation paths
Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage
Manage multiple customer conversations in Salesforce Service Cloud, maintaining a high level of service across all interactions
Monitor and maintain key performance indicators, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed
Maintain expertise in 10DLC and stay up-to-date on company products and services
Gather and share customer feedback with relevant teams to improve products and processes
Identify and report bugs vs. expected behavior, escalating as needed and providing input for help center articles

Customer Support Representative

Are you a natural problem-solver with a passion for technology and customer exce...

Location

Greece , Attica

Salary:

Not provided

Randstad

Expiration Date

June 24, 2026

Requirements

Previous experience in help desk, customer service, or technical support is required
Excellent communication and interpersonal skills, combined with strong problem-solving abilities
Excellent computer literacy with solid knowledge of Windows operating systems and networking
Fluency in English
Flexibility to work on rotating shifts to ensure seamless support operations
Strong soft skills and a proactive approach to resolving complex issues

Job Responsibility

Provide 1st and 2nd level technical support for POS & e-commerce systems via phone, email, or ticketing
Diagnose and resolve technical issues by collaborating with specialized internal teams
Log and track all support requests accurately within the Helpdesk system
Provide remote installation and configuration of POS equipment when necessary
Offer clear guidance and training to customers on basic POS and e-commerce operations
Maintain high-quality standards by complying with established procedures

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Technical Support Representative - Diagnostics

Join a company where engineering meets impact! Your next position in Diagnostics...

Location

Belgium , Zaventem

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Fluency in German, Dutch, and English (spoken and written) is a requirement
Additional European language skills are advantageous
Previous working history in customer service, helpdesk, technical support, or a similar customer-facing role is preferred
Basic understanding of technical products, equipment, or systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills with a professional, customer-focused manner.

Job Responsibility

Respond to inbound customer calls and emails regarding diagnostic or medical equipment
Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues
Deliver excellent customer support for both technical and application-related enquiries
Use CRM, ticketing, and telephony systems to log, track, and manage customer cases
Collaborate closely with colleagues and technical specialists in a cross-functional team environment
Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Fulltime

Customer Support Representative

A biotech company in Escondido is seeking a Customer Support Representative for ...

Location

United States , Escondido

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer support, administrative, or client service experience preferred
Biotech, healthcare, or regulated industry experience is a plus
Strong communication and problem-solving abilities
Ability to multitask and manage deadlines effectively
Professional and customer-focused mindset required
CRM or ticketing system experience preferred
Microsoft Office and Excel proficiency required

Job Responsibility

Respond to customer inquiries via phone and email
Process orders, account updates, and service requests
Coordinate communication between customers and internal departments
Maintain accurate customer records and documentation
Assist with tracking orders, shipments, and account information
Support issue resolution and customer follow-up activities
Assist with reporting and administrative tracking tasks
Maintain organized customer files and account documentation
Support internal teams with operational updates and communication

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Rider Support Representative - Payments

We're looking for a Rider Support Specialist to join the Rider Services team, wo...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Professional proficiency in written and spoken English, alongside fluency in either French, Italian, or Dutch
Demonstrated experience handling case management in a dedicated email or chat-based customer service environment
Strong comfort with data and a solid understanding of Excel or Google Sheets to identify trends and track performance
Proven ability to navigate ambiguous information, make resourceful decisions under pressure, and safely escalate complex risks
Ability to work a schedule that includes dedicated weekend working and Bank Holiday coverage in line with marketplace demand
Prior experience utilising ticketing tools like Zendesk to manage customer workflows (Desirable)

Job Responsibility

Own complex casework: Deliver clear, accurate, and empathetic email support to riders across multiple markets, with a dedicated focus on resolving intricate payment-related queries
Manage high-volume queues: Drive performance by managing a high volume of cases while consistently meeting or exceeding service level agreements (SLAs), productivity targets, and quality standards
Support frontline teams: Act as a critical escalation point for 1st Line Support teams, handling complex cases and providing clear operational guidance to resolve rider issues end-to-end
Identify operational improvements: Analyse trends and recurring issues in rider queries to proactively suggest improvements to internal processes, tools, or workflows
Collaborate cross-functionally: Work alongside cross-functional teams to resolve high-risk rider issues efficiently, ensuring clear context and recommended next steps are provided during escalations

What we offer

Competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Free Deliveroo Plus
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits

Fulltime

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Email Support Representative

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