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Contract role: 6-month contract for 30-40 hours a week. This Client uses Salesforce Marketing Cloud (SFMC) for bulk email sends. It has been operationalized for a couple of years with partners across the institution slowly migrating from former platforms into SFMC. As a result, these partners need help learning the tool, establishing activities in the tool, and/or executing actual email sends.
Job Responsibility:
Provides support in fielding partner questions coming to the email marketing group inbox or Teams Channel related to email best practices and/or Salesforce Marketing Cloud platform support
Works with the key partners internal and external to enhance training programs and documentation
Works with university practitioners on questions around email best practices through audit processes
Supports new template design system via documentation and website implementation with key partners
Identifies ways to collaborate and optimize processes within email and implements where applicable
Backup creator and auditor of sender profiles
Documents processes and reviews adherence to best practices within the email space
Creates data extensions for Subscription 1.0 and 2.0 support
Requirements:
Intimate knowledge of Salesforce Marketing Cloud, including build data extensions from various data sources, implement and use modular brand templates, single sends and/or journey sends, analytics and reporting, automate where possible to streamline workflow
HTML and CSS, basic knowledge
Process and detail orientation
Independent worker/self-motivated
Team spirit/customer orientation
What we offer:
medical, vision, dental, and life and disability insurance