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Joseph Joseph Logo Joseph Joseph · -

Email Marketing Executive

United Kingdom, London · Job Posted May 04, 2026
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Job Responsibility

  • Manage the day-to-day running of Joseph Joseph’s Email Marketing strategy
  • Responsible for managing both broadcast and automated email campaigns via our ESP Ometria, whilst identifying opportunities to optimise performance
  • Managing the planning, briefing, building, linking, testing, and scheduling of all emails
  • Monitor our customer database and ensure we remain GDPR compliant
  • Improve retention rates and help convert leads into customers
  • Create CRM customer lists for ad-hoc and automated campaigns and digital marketing
  • Work closely with the Email & CRM Manager on defining and executing the email marketing roadmap to deliver objectives
  • Work closely with Ometria to understand best practises and find opportunities for improvement
  • Ideate and execute A/B tests for broadcast and automated emails. Continually monitor and track performance, report on findings and use these to improve future campaigns
  • Monitor email deliverability and troubleshoot any issues that may occur
  • Report on channel performance using our internal analytics tools and Ometria, for daily, monthly, and yearly trade reports
  • Manage all administrative and master documentation including our automated customer journeys, ensuring they are up-to-date and reflect current live status
  • Work closely with the Ecommerce, Creative and Brand teams to ensure email supports business priorities while driving key KPIs
  • Assist on SMS strategy, to support the growth of our SMS marketing channel, including planning, scheduling and reporting
  • Monitoring marketing trends and leading on competitor research to remain competitive within our own email marketing comms
  • Develop and own our personalisation and segmentation roadmap
  • Assist with seasonal and launch campaign planning and research
  • Working with the trade team on Email Localisation and SKU selection, and owning and managing the email translations process
  • Owning internal email calendar

Requirements

  • At least 1 years’ experience in an email marketing role
  • Have managed an email platform previously (e.g. Ometria, Klaviyo, Emarsys, Braze, MailChimp) in an ecommerce environment. (Ometria experience an advantage, but not required)
  • Knowledge and ability to pull reports using reporting dashboards (e.g. GA4, platform data)
  • Ability to work closely and productively with internal and external stakeholders
  • Have an analytical mindset and the ability to provide insight into performance, using this to make informed decisions
  • Exceptional attention to detail, ability to spot and correct errors, and ability to thoroughly and comprehensively test links, stock levels and regional variances for every email that gets sent out
  • Experience with our SMS platform, Attentive, beneficial but not required
  • Some knowledge of customer segmentation would be beneficial but not required
  • Some knowledge of editing HTML would be an advantage but not required
  • Demonstrable eagerness to learn and a desire to grow our email marketing and CRM activities

Nice to have

  • Ometria experience
  • Experience with Attentive
  • Knowledge of customer segmentation
  • Knowledge of editing HTML

What we offer

  • Competitive salary and holiday allowance
  • Company performance related bonus
  • A pension contribution
  • An exclusive staff discount
  • 24/7 healthcare appointment support
  • Hybrid working – 3 days in office & 2 days from home and flex start/finish times
  • External private employee wellbeing support
  • Access to Perkbox
  • Volunteer days
  • Team Recognition scheme
  • Training and Development
  • Holiday carry-over scheme
  • Season-ticket travel loan
  • Cycle to work scheme
  • Parental Leave support
  • Holiday trading (buy/sell) and extra holiday days for long service
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