Email Developer (Fundraising) Job at Wikimedia Foundation (San Francisco)

New

Director, Customer Success - SMB & MM

We're looking for a proven SaaS leader to join our stellar Customer Success team...

Location

Brazil

Salary:

756000.00 - 820000.00 BRL / Year

Fundraise Up

Expiration Date

Until further notice

Requirements

8+ years of experience in B2B or B2B2C SaaS Customer Success
4+ years of experience leading CS teams managing SMB or mid-market accounts within rapidly scaling SaaS companies
Fluent English with the ability to discuss complex business and technical topics with confidence
Demonstrated experience building or overseeing AI-driven or automated customer service workflows
Strong management skills with a track record of building disciplined, highly engaged remote teams
Experience hiring, onboarding, and developing LATAM-based teams
Proven ability to build and execute against playbooks, KPIs, and operational frameworks at scale
Demonstrated ability to communicate and influence C-level customer stakeholders
Experience with CRMs, data and integrations, digital marketing tools, Google Analytics, and email marketing platforms
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Job Responsibility

Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes
Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale
Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth
Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement
Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines
Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion
Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey
Identify and mitigate churn risk proactively
maintain industry-leading retention across the SMB and mid-market cohorts
Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base

What we offer

Private health insurance and dental assistance
Life insurance
Meal voucher
30 calendar days of paid annual leave per year
English learning courses (50% reimbursement, up to $1,000 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Co-working space reimbursement (up to $250 monthly)
Fully remote working
Generous home office stipend to support your remote workspace
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars)

Fulltime

New

Director, Customer Success - SMB & MM

We're looking for a proven SaaS leader to join our stellar Customer Success team...

Location

Argentina

Salary:

Not provided

Fundraise Up

Expiration Date

Until further notice

Requirements

8+ years of experience in B2B or B2B2C SaaS Customer Success
4+ years of experience leading CS teams managing SMB or mid-market accounts within rapidly scaling SaaS companies
Fluent English with the ability to discuss complex business and technical topics with confidence
demonstrated experience building or overseeing AI-driven or automated customer service workflows
strong management skills with a track record of building disciplined, highly engaged remote teams
experience hiring, onboarding, and developing LATAM-based teams
proven ability to build and execute against playbooks, KPIs, and operational frameworks at scale
demonstrated ability to communicate and influence C-level customer stakeholders
experience with CRMs, data and integrations, digital marketing tools, Google Analytics, and email marketing platforms

Job Responsibility

Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes
Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale
Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth
Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement
Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines
Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion
Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey
Identify and mitigate churn risk proactively
maintain industry-leading retention across the SMB and mid-market cohorts
Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base

What we offer

Private health insurance including dental and vision
National healthcare contributions
Pension
English learning courses (50% reimbursement, up to $1,000 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Co-working space reimbursement (up to $250 monthly)
Fully remote working
Generous home office stipend to support your remote workspace
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars)
Charitable giving program and paid volunteer time off with registered non-profits

Fulltime

New

Individual Giving Retention Officer

Are you a warm, thoughtful communicator with a passion for building lasting rela...

Location

United Kingdom , Welwyn Garden City

Salary:

14933.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in fundraising, marketing, customer engagement or a relationship-based role
Strong written and verbal communication skills, with the ability to engage and inspire supporters
The ability to analyse data and use insight to improve performance
Good organisational skills and the ability to manage multiple priorities
Confidence speaking with supporters in person and on the phone
A motivated, proactive and results-focused approach

Job Responsibility

Support the delivery of engaging supporter journeys across post, email, phone and in-person communications
Help ensure donors receive timely, meaningful thank yous, impact updates and stewardship
Help to re-engage donors
Support regular giving growth
Use insight to improve communications
Use CRM data to segment audiences, track supporter behaviour and help develop communications

What we offer

27 days holiday plus bank holidays (pro rata)
Pension and life assurance schemes
Employee Assistance Programme for health and wellbeing support
Cycle to work scheme
Health Service Discounts
Refer a friend bonus

Parttime

Development Coordinator

We are looking for a Development Coordinator to support fundraising and administ...

Location

United States , Santa Barbara

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in administrative support, office coordination, or a similar role requiring strong organizational skills
Ability to communicate professionally by phone, email, and in person with donors, staff, and community contacts
Background supporting fundraising activities, donor relations, or event coordination is preferred
Strong calendar management skills with the ability to prioritize multiple deadlines and shifting requests
Proficiency with standard office software and administrative systems for scheduling, reporting, and recordkeeping
High attention to detail and the ability to manage confidential information with discretion
Experience working in healthcare, nonprofit, or home health environments is helpful
Ability to work independently while collaborating effectively with a broader team

Job Responsibility

Manage daily administrative activities, including scheduling, document preparation, correspondence, and general office coordination
Serve as a first point of contact for incoming calls, providing courteous assistance, directing inquiries appropriately, and relaying messages in a timely manner
Coordinate calendars, appointments, and meetings to help leadership and team members stay organized and on schedule
Support fundraising efforts by maintaining donor-related records, preparing outreach materials, and assisting with follow-up communications
Help plan and execute events by tracking logistics, coordinating vendors or participants, and ensuring details are handled efficiently
Prepare reports, spreadsheets, and other administrative materials to support development and operational initiatives
Maintain accurate files and databases while ensuring information is organized, current, and accessible to the appropriate team members
Provide administrative support for department projects and assist with process updates or operational changes as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Sales and Marketing Director

This position is responsible for the development and implementation of sales str...

Location

United States , Bridgeville

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

Positive attitude, professional manner and appearance in all situations
BA or BS degree preferred
3 years applicable sales and management experience, preferably in the golf, wedding or hospitality industry
Demonstrated experience and capability in budget development, fiscal management, strategic planning, staff management and sales
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends/holidays

Job Responsibility

Develop and implement sales strategies, plans, and programs to increase catering events and maximize revenues
Plan and assist in implementing social events for membership
Promote a positive image of the facility
Implement direct/telephone sales, marketing communications, advertising, special event promotions, community and member relations
Create and publish marketing collateral through print, html, email and social media platforms
Conduct periodic market research
Maximize club profitability from catering sales
Sell catering events including weddings, social events, school events, corporate meetings, fundraisers, and trainings
Assist and coordinate sale of golf outing and tournament events with food and beverage
Build relationships with hotels, convention contacts, wedding organizations, etc.

Fulltime

Marketing & Communications Specialist

We are looking for a Marketing & Communications Specialist to support outreach, ...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in communications, marketing, public relations, fundraising, or a related area
internship experience may also be considered
Strong writing, editing, and proofreading abilities with a demonstrated talent for turning complex information into clear and persuasive messaging
Experience working with websites, web publishing tools, or content management systems such as Drupal, along with familiarity with webmaster tools and web server environments
Working knowledge of digital communication channels, including social media platforms, email marketing, and online content updates
Ability to build strong relationships with donors, colleagues, board members, and community stakeholders from a wide range of backgrounds
Strong organizational and project coordination skills, with the ability to manage several deadlines and priorities at the same time
Bachelor's degree in Communications, Marketing, Public Relations, Nonprofit Management, or a related field is preferred
Experience with donor databases, reporting tools, graphic design platforms, or video content creation is a plus

Job Responsibility

Create and distribute compelling communication materials, including newsletters, appeal messages, reports, media content, and promotional pieces that support fundraising and brand visibility
Manage website content and updates across organizational web properties, ensuring information is accurate, timely, and aligned with current campaigns and initiatives
Oversee day-to-day social media activity on platforms such as Facebook, Instagram, and YouTube, developing content that increases audience engagement and supports outreach goals
Build and maintain positive relationships with donors, sponsors, and community partners through thoughtful communication, stewardship, and follow-up activities
Support fundraising campaigns by coordinating email outreach, direct-mail-related messaging, audience lists, and donor appeals throughout the year
Produce creative assets such as invitations, flyers, graphics, and other branded materials to assist internal teams and member-facing initiatives
Research, write, edit, and format recurring publications and mission-focused content, including newsletters, reflections, and story-driven communications
Track donor and campaign information, maintain organized records, and prepare weekly or monthly reports that measure outreach and fundraising performance
Assist with the planning, promotion, and execution of appreciation gatherings and community or fundraising events
Help share organizational stories with external audiences through media outreach and other public-facing communication efforts as needed

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Program Director

New York Repair is seeking a dynamic Program Director to support the planning an...

Location

United States , New York

Salary:

81000.00 - 92000.00 USD / Year

Repair the World

Expiration Date

Until further notice

Requirements

5-7+ years of Experience: including a track record of experience with strategic planning, program design and project management
Experience facilitating Jewish learning and/or service experiences for youth, families, or adults
Experience with stakeholder engagement and relationship building
Ability to plan and execute community programs from concept to implementation
Comfort using standard technology tools (Email, G-Suite, etc.) and learning new systems (Salesforce, Monday, Slack, etc.)
Strong communication, organization and self-management skills
Flexible Schedule: Availability to facilitate evening and weekend programs based on the needs of partners’ and participants’ varying schedules
Live and work in NYC

Job Responsibility

Develop local program strategy, build and execute calendar of service opportunities which includes oversight of Service Corps and Service Ambassador program
Regularly facilitate service projects including hands-on service, issue area education, meaningful Jewish learning and reflection
Oversight of recruitment for all programs
Leads annual MLK Day of Service programming and logistics
Builds and sustains relationships with local Jewish organizations and nonprofit service partners
Identifies and cultivates new partners for Service Corps placements and program collaboration
Collaborates with the Managing Director to support local fundraising efforts, including funder and stakeholder engagement
Contributes to working toward locally-designed funding targets
Supervise two Senior Program Associates
Coordinate with the team on program goals, share updates, troubleshoot challenges, provide feedback and foster collaboration

What we offer

Paid time off for service in addition to vacation, sick time, personal days and holidays
Employer covers 100% of full-time employee’s health premiums (medical/dental/vision) for most plans and 50% for dependents
Retirement matching
Professional development funds
Employer-paid short and long term disability coverage
Access to the Jewish Learning Collaborative and our Economic Access Fund
16 weeks of paid parental leave (pro-rated for employees with Repair less than 6 months)

Fulltime

Fundraising Systems and Data Specialist

FOUR PAWS is the global animal welfare organisation for animals under direct hum...

Location

South Africa , Westlake, Tokai

Salary:

Not provided

FOUR PAWS International

Expiration Date

Until further notice

Requirements

Several years of experience with Salesforce, Salesforce Non-Profit Success Pack, as an advantage
Experience in a fundraising organisation will be advantageous
Experience with data quality and data management
Proficient in English
Relevant marketing skills, including compiling tables and graphs for reports and presentations
Experience with security settings, profiles, roles, visual flows, process builders, workflow & validation rules, custom email templates, reports, dashboards
Pragmatic, analytical, proactive, and prioritising working style
Great affinity to animal welfare and FOUR PAWS vision and mission

Job Responsibility

Developing and executing strategies to maintain and enhance the fundraising tech stack, ensuring systems are remaining secure, operational, and up to date
Overseeing Salesforce operations and integrations with donation systems, payment gateways, and marketing tools like HubSpot
Managing vendor platforms and technical projects, including administering OwnBackup and coordinating with external service providers
Ensuring accurate data flow and integrity through imports, reconciliations, deduplication, and performing regular security audits
Creating and enforcing SOPs, automation processes, and compliance standards across all platforms
Generating donor data reports and insights to support acquisition and retention strategies, including managing F2F campaign performance
Serving as the technical lead for the fundraising team, providing user support and delivering training for staff onboarding and system proficiency

What we offer

The opportunity to truly contribute to global animal welfare
A multinational team with the spirit of being ONE FOUR PAWS
A dynamic and pleasant working environment in a motivated team
An attractive and technically advanced office
Training measures and an eLearning onboarding platform

Fulltime

Select Country

Email Developer (Fundraising)

Job Description

Job Responsibility

Requirements

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