Email and CRM Specialist

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation
• Analyse and report on email and CRM performance, providing actionable insights for optimisation
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives
• Create and maintain automated workflows and nurture campaigns
• Collaborate with the marketing team on SEO and affiliate projects as needed
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting
• Highly detail-oriented with strong organisational and project management skills
• Can work independently and proactively while effectively collaborating in a small team
• Demonstrates strong communication skills to liaise with internal and external stakeholders
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms such as Klaviyo and Mailchimp (desired)

Experience using email marketing platforms such as Klaviyo and Mailchimp

• 20 days of holiday plus 8 bank holidays annually
• An extra day off for your birthday
• Flexible hours
• Monthly team socials
• Free Parking