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The Elite Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Elite Stylist delivers quality professional services with an emphasis on the guest's total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
Job Responsibility
Engaging with guests, consulting with them on their hair care needs and recommending products and services
Delivering quality professional services with an emphasis on the guest's total look
Supporting the Experience Manager (EM) and Assistant Services Manager (ASM) and focusing on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards)
Meeting or exceeding sales goal of $1900 average weekly sales and productivity goals for hair services
Performing product demonstrations with guests to drive sales and the guest service experience
Supporting the execution of in-store events, promotions and marketing initiatives
Taking the initiative to stay informed regarding new and existing industry trends, products, and services
Maintaining prompt, regular attendance
Developing guest relationships through consultations and appropriate retail and service recommendations
Serving all guests, including walk-in guests, in a timely and efficient manner
Developing a partnership with skin therapists and the retail team
Establishing professional peer and brand partner relationships
Sharing the benefits of the guest loyalty program, including credit and the Ulta Beauty app
Attending mandatory trainings and meetings
Being knowledgeable of and ensuring compliance with Ulta Beauty's policies, procedures, and standards
Following all safety, sanitation, and infection control procedures
Following established service protocols
Utilizing appropriate booking and clientele systems
Communicating any supply needs to the Experience Manager
Maintaining outstanding store operational standards
Adhering to the Ulta Beauty dress code
Protecting company assets by following loss prevention best practices
Executing other operational tasks as directed
Requirements
Cosmetology license
Previous relevant work experience is required
Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, brow services,and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories
Proficiency with use of equipment and chemicals needed to perform technical work
Proficiency to demonstrate, recommend and sell pro hair care and makeup products
Developed communication skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships, and build clientele