Elite Customer Service Representative, Wells Fargo

Wells Fargo

Location:
United States, San Antonio

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Elite Customer Service Representative role within Wells Fargo's Unsecured Lending Operations organization, dedicated to delivering best-in-class customer experience while maintaining strict adherence to internal policies, regulatory guidelines, and compliance standards.

Job Responsibility:

Handle complex customer interactions, perform research, and communicate with other departments to resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
Provide undivided attention to customers, be proactively engaged by anticipating needs before they are expressed
Create positive, meaningful interactions with customers and employees, demonstrating empathy, understanding, and discretion
Handle unexpected situations, resolve issues, and manage complaints diplomatically and efficiently

Requirements:

6+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems
2+ years' experience Servicing High-Value Customer Accounts
1+ years' experience with Credit Cards
Knowledge and understanding of credit card products, policies, and procedures within a call center environment
Proven ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Strong organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Exceptional communication and interpersonal communication skills
Good analytical skills with high attention to detail and accuracy
Ability to interact with integrity and a high-level of professionalism with all levels of team members and management
Ability to interact effectively with diverse individuals, demonstrating active listening, empathy, and professionalism
Ability to juggle multiple tasks, remain flexible, adjust plans quickly and prioritize requests to meet changing business needs
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Experience delivering results in a fast-paced, deadline driven environment
Technical skills: Customer Information View (CIV), Customer Service System (CSS), and/or FDR

Nice to have:

Experience Servicing High-Value Customer Accounts
Experience with Credit Cards
Knowledge of credit card products, policies, and procedures within a call center environment

What we offer:

Competitive salary
Robust benefits package
Programs to support work-life balance and well-being
Community investment rewards
Recognition and empowerment for growth
Relocation assistance is not available

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Elite Customer Service Representative