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Eligibility Specialist

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Robert Half

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Location:
United States , Vandalia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dependable Eligibility Specialist to join a customer support team in Vandalia, Ohio in a contract-to-permanent capacity. This position focuses on maintaining accurate member records, supporting enrollment-related activities, and providing responsive service through phone and email communication. The ideal candidate is organized, comfortable handling administrative tasks, and able to manage a steady workflow in a weekday office setting.

Job Responsibility:

  • Enter and update member information in the designated portal while verifying accuracy and confirming successful submission of records
  • Process enrollment-related transactions and maintain eligibility records to support timely and accurate member services
  • Communicate with vendors and external representatives as needed to resolve routine questions and support service-related follow-up
  • Prepare, review, and distribute reports that help track operational activity and support day-to-day team needs
  • Scan, organize, and index documents so files remain accessible, accurate, and properly maintained
  • Sort and distribute incoming mail and related materials to ensure timely handling of correspondence
  • Respond to inbound inquiries and email messages with clear, service-focused communication
  • Support additional order entry, scheduling, and administrative tasks required to keep daily operations running smoothly

Requirements:

  • Previous experience in customer service, member support, or an administrative operations role
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Ability to handle inbound calls and written correspondence with attention to detail
  • Proficiency with Microsoft Word and Microsoft Excel for routine office and reporting tasks
  • Comfortable managing multiple responsibilities in a structured Monday through Friday schedule
  • Ability to work effectively with internal teams, vendors, and external contacts
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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