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World Relief is seeking an Eligibility Specialist to assess, verify, and determine client eligibility for benefits and services that promote self-sufficiency. The Eligibility Specialist will work closely with case managers, program staff, and external partners to ensure that refugees and other eligible populations receive timely access to public benefits, housing assistance, and other supportive programs. This role requires strong organizational skills, attention to detail, and a compassionate approach to client service. The position is based at World Relief’s Austin office. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.
Job Responsibility:
Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines
Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs
Collect, review, and process client documentation to ensure compliance with program and funder requirements
Provide orientation and training for clients to understand their rights, responsibilities, and available resources
Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services
Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards
Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved
Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies
Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits
Work closely with case managers and program specialists to ensure clients receive coordinated services
Provide guidance to volunteers or interns assisting with documentation and application support
Build and maintain relationships with public benefits offices, housing agencies, and other community partners to facilitate smooth client referrals and case resolution
Advocate on behalf of clients with external agencies to address challenges or delays in accessing benefits
Requirements:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role
Bachelor’s degree in social work, human services, or related field
or equivalent work experience
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software
Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records
Ability to identify barriers to client eligibility and work toward practical solutions
Strong attention to detail when reviewing documents and completing applications
Ability to work effectively in multicultural settings and with limited-English-proficient populations
Nice to have:
Experience working with refugees or immigrants is preferred
Fluency in an additional language such as Spanish, French, Arabic, or Swahili is preferred
Strong ability to communicate effectively with clients from diverse cultural and linguistic backgrounds