Eligibility Specialist

• Review Medicaid applications and supporting documentation for completeness and accuracy
• Verify applicant information, including income, residency, household details, and other required eligibility criteria
• Follow strict state, federal, and organizational guidelines when determining eligibility or next steps
• Request missing or additional documentation and communicate clearly with applicants regarding requirements
• Maintain accurate case notes, records, and system updates in accordance with documentation standards
• Respond to applicant questions by phone, email, or in person with professionalism and empathy
• Escalate complex cases or discrepancies as appropriate
• Meet productivity, quality, and compliance standards in a fast-paced environment
• Protect confidential personal and health-related information at all times

• 2+ years of experience in customer service, administrative support, or case management
• Must have experience verifying information, reviewing documents, or following strict rules/policies as part of prior work
• Strong attention to detail and accuracy
• Ability to interpret and apply policies, procedures, and eligibility requirements consistently
• Excellent written and verbal communication skills
• Proficiency with data entry, case management systems, and Microsoft Office applications
• Ability to manage multiple priorities and deadlines

Former case workers or non-profit coordinators who are used to navigating the Indiana Eligibility portal

• Medical, vision, dental, and life and disability insurance
• 401(k) plan