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Eligibility Consultant

United States, East Lansing Employment contract 17.00 - 31.30 USD / Hour · Job Posted June 14, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Verifies enrollment status, makes changes to member/client records, and addresses a variety of enrollment questions or concerns
  • Maintains enrollment databases and coordinates electronic transfer of eligibility data
  • Responds, researches, and resolves eligibility and other enrollment related issues involving member specific information
  • works directly with clients, field marketing offices and/or local claim operations to achieve positive service outcomes
  • Applies all appropriate considerations associated with technical requirements, legislative/regulatory policies, account structure and benefit parameters in addressing eligibility matters
  • Develops tools, and provides coding supplements, tape specifications and error listing to clients/vendors
  • Acts as the liaison between clients, vendors, and the IT department with defining business requirements associated with non-standard reporting
  • identifies potential solutions and approves programming specifications required for testing any non-standard arrangements
  • Ensures all transactions interface accordingly with downstream systems
  • tests and validates data files for new or existing clients using system tools and tracks results to avoid potential problems and better address on-going service issues
  • Partners with other team functions to coordinate the release of eligibility, plan structure and benefit information
  • Completes required set-up of policy and eligibility screens in order to activate system processing of plan benefits
  • Codes system screens, policy, and structure to support downstream processes and the generation and release of Member and Plan Sponsor products (i.e., ID cards)
  • Ensures that legislation and compliance have been properly adhered to with regard to Plan Sponsor and/or member activity
  • Utilizes and interprets online resources to understand customer’s account structure and benefits
  • May assist with the development of such resources
  • Determines and communicates standard service charges to internal/external customers related to electronic eligibility activities
  • may negotiate and communicate charges pertaining to non-standard services
  • Ensures all communications with clients, third-party administrators and/or brokers involving sensitive member data adhere to HIPAA compliance requirements

Requirements

  • 1+ years of excellent customer service skills with the ability to communicate effectively with both internal and external customers
  • 1+ years of Data entry experience
  • Must be able to type at least 35WPM
  • Excellent verbal and written communication skills including articulation, spelling, grammar, proofreading, and telephone skills
  • Experience with Word and proficient in Excel
  • High School diploma or G.E.D.

Nice to have

  • Basic knowledge of Health Insurance industry
  • 6 months of more experience with QuickBase

What we offer

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs

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  • 1+ years of excellent customer service skills with the ability to communicate effectively with both internal and external customers
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Job Responsibility
  • Under general supervision, verifies enrollment status, makes changes to member/client records, and addresses a variety of enrollment questions or concerns
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