Elevated Customer Service Representative

• Communicate with customers by phone, virtual platforms, and in person to assess employment goals and workforce needs
• Provide guidance and support to job seekers transitioning into new employment opportunities
• Review job opportunities and provide referrals to qualified candidates
• Assist customers with resume development, interview preparation, application completion, and professional presentation
• Provide information regarding local labor market trends, workforce resources, educational programs, and employment services
• Conduct comprehensive customer assessments, including career aptitude and skills evaluations
• Recommend workforce development programs and community resources based on customer eligibility and needs
• Maintain accurate case documentation while ensuring confidentiality of customer information
• Monitor and track customer activity to support program performance goals
• Build and maintain positive working relationships with coworkers, community partners, and the public
• Assist in improving workforce services and customer experience initiatives
• Handle challenging customer interactions professionally and effectively
• Perform additional duties as assigned

• Previous experience in customer service, workforce development, career counseling, case management, staffing, call center, human services, or related fields preferred
• Strong interpersonal and communication skills
• Ability to work effectively with diverse populations and communication styles
• Excellent organizational, multitasking, and problem-solving abilities
• Comfortable using computers, spreadsheets, databases, and multiple systems/platforms
• Ability to maintain confidentiality and data accuracy
• Strong attention to detail and follow-up skills
• Ability to work independently and collaboratively within a team environment
• Knowledge of workforce programs, community resources, or employment services is a plus

Experience supporting customers in workforce centers, staffing agencies, social services, education, healthcare, or high-volume customer service environments

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits