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The ELEVATE Specialist serves as the liaison between CCC and auto repair clients during all phases of product and service delivery. As the project expert, the ELEVATE Specialist plans, coordinates, and manages activities associated with delivery of our proprietary software solutions to auto repair customers.
Job Responsibility:
Conduct and document pre-implementation process review of customer workflow
Create customer profile documentation, to include business requirements
Consult with customer to identify and communicate hardware and software requirements prior to implementation
Drive product adoption by gaining buy-in from Key Decision Makers.
Create an environment for positive adoption by effectively communicating the "Why" and the "What's In It For Them?" to ALL employees of a customer's business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
Conduct web-based training sessions with customers pre and post implementation
Lead comprehensive on-site training to staff members while also driving best practices
Provide detailed written project communications and updates throughout each repair facility implementation
Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services
Manage implementation milestones and activities per project schedule
Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation
Install and configure software to functionality specifications for multiple end users during on-site implementation
Requirements:
Bachelor's degree or equivalent work experience required
3-5 years prior repair facility and/or insurance experience strongly preferred
Training experience, both remote and onsite, strongly preferred