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This position focuses on fault diagnostics and failure analysis of returned products, playing a key role in improving product reliability and customer experience. You will investigate customer returns, identify faults using structured diagnostic techniques, and analyse trends across multiple units to understand root causes. Rather than component-level repair, your work will centre on interpreting results, building insight, and feeding that back into Engineering and our manufacturing partners. You will regularly use electronic test equipment such as spectrum analysers, signal generators, and power meters to support your investigations. Previous experience in using this type of equipment is essential. You’ll work closely with Hardware, RF, Manufacturing, and Quality teams, helping to drive continuous improvement in both product design and production processes. RF experience is useful but not essential, and you’ll have the opportunity to build this knowledge as part of your development.
Job Responsibility
fault diagnostics and failure analysis of returned products
investigating customer returns, identifying faults using structured diagnostic techniques, and analysing trends across multiple units to understand root causes
interpreting results, building insight, and feeding that back into Engineering and manufacturing partners
using electronic test equipment such as spectrum analysers, signal generators, and power meters
working closely with Hardware, RF, Manufacturing, and Quality teams, helping to drive continuous improvement in both product design and production processes
Requirements
Previous experience in using electronic test equipment such as spectrum analysers, signal generators, and power meters
Successful applicants will need to be able to undergo Security Clearance