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The Electronics Application Engineer is responsible for helping customers solve complex engineering problems using Electronics simulation and design software solutions. Position involves working closely with customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. Be part of a positive, dynamic team of engineers committed to solving customer’s challenging engineering problems.
Job Responsibility:
Provide proactive support and assistance to all customers for ANSYS Electronics simulation tools and Altium Designer tools
Troubleshoot and resolve assigned technical questions and issues
Drive resolution of customer concerns and provide feedback and discuss with product teams
Actively monitor and provide online support through online through various mediums including cases and/or web chat as required
With the assistance of ANSYS and/or Altium support’s ticket system, manage and monitor customer issues on a daily basis, while prioritizing and deciding on next actions
Constantly expanding product knowledge
Contribute to the scalability of the Customer Success team through documentation and process optimization
Use daily customer support experience to identify helpful online content for customers
Creation of topic-based content, video tutorials and knowledge base articles as required
Requirements:
Bachelor’s degree in Electrical engineering, Electronics engineering or related field
Knowledge of Electronics Industry is preferred
Experience with electrical/electromagnetic/electronics simulation tools such as Ansys, Altium Designer, SPICE, Abaqus, etc.
A proven understanding of CAE fundamentals
Experience with structural, thermal and electro-mechanical analysis is a plus
Experience in using Altium or similar design software for schematic and layout with version control
Prior experience with product design and or Engineering
Deeply understand of discrete semiconductor devices is required such as Mosfet, BJT, Diode, Zener, Varistor, Thermal Fuse, etc.
Knowledge of analog and digital circuit is preferred
An effective communicator with a strong desire to share knowledge with multi-functional teams, team members and management
Ability to write clear and concise user documentation and training (English/Romanian language)
A minimum of 2 years of industrial experience in an engineering environment
A minimum of 2 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Ability to work independently, as well as with others in a diverse team environment
Demonstrated ability to manage multiple projects and to communicate effectively with customers
Demonstrated skills in writing and presenting in English
medium / advanced level
Good skills in reading and interpreting technical drawings
A solid understanding of electronic design software, verification, and automation
Nice to have:
Experience in the use of CAD and FEA software is a plus
Experience in 3D model and 2D drawing creation
Experience in schematic design, board layout design, thermal design, version control
Minimum 2 years’ experience in PCB Design is a plus
Previous experience using Altium Designer is a plus
Previous Experience in Technical Support role preferred
Must have passion and drive for personal technical excellence and high performance
Must have customer service aptitude and maintain customer focus
Organized person, with good communication and communication skills
Proficient in MS Office programs, particularly MS Project, Excel, PowerPoint, Word, OneNote and Outlook
Available for occasional travel (about 20%)
driving license category B
What we offer:
training opportunities, career development
advanced technologies and equipment
incentive package, bonuses according to achievements