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Robert Half has a client in the medical field hiring for a permanent Electronic Medical Records (EMR/EHR) Administration Support Specialist. In this role you would work on a 2 person team supporting end users at clinics around the Twin Cities on any tier 1 to 3 issues. Daily support can range from basic navigation/functionality questions for new hires to detailed and unique situations that require research to resolve. This is a small team so you'll be able to work on a wide variety of technical issues and along with partnering directly on the support and maintenance of the EMR system through patching and maintenance windows.
Job Responsibility:
Provide consultation, configuration, testing, support, and training for clinical technology applications to enhance workflow efficiency and patient care
Develop a deep understanding of user workflows and assigned systems, and recommend improvements to optimize utilization
Lead system upgrades, ensuring they are carried out through accurate configuration, rigorous testing, and comprehensive training
Manage resources across various projects, ensuring any issues are addressed promptly and escalated where necessary
Collaborate in the creation of training materials and documentation, and facilitate communication between IT and operations departments
Participate in committees and system evaluations to address clinical computing needs
Continually develop your skills and knowledge in organization-specific clinical technologies
Requirements:
A minimum of 5 years of experience in a Clinical Informatics role or similar within the Healthcare/NHS industry
Previous EMR/EHR administration experience required, exact brand/product is unimportant
Nice to have:
Expertise in a variety of technologies such as Cisco, Citrix, Cloud, Dell, Firewall, and Backup technologies
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