Electronic Mail Router Job at Robert Half (Bedminster)

Job Description

Our client is seeking a detail-oriented Electronic Mail Router to support a large lease administration team during a leave of absence coverage assignment. This role is responsible for managing and routing high volumes of electronic communications related to thousands of lease accounts. The ideal candidate will be highly organized, able to follow established processes, and comfortable working in a fast-paced, team-oriented environment.

Job Responsibility

Monitor and manage a high-volume shared email inbox
Review incoming emails and determine the appropriate routing path
Enter and track requests within Quick Base to ensure workflow continuity
Route communications to the correct team members based on established processes and responsibilities
Identify and escalate emails or requests that do not clearly fit existing categories
Maintain accuracy and efficiency while processing electronic correspondence
Collaborate with internal team members to ensure timely handling of requests
Follow established procedures and maintain organized records

Requirements

Strong attention to detail and organizational skills
Ability to follow directions and established workflows
Comfortable working independently in a remote environment
Strong written communication and problem-solving abilities
Ability to prioritize tasks and manage high email volume efficiently
Previous administrative, customer support, data entry, or email management experience preferred
Dependable and consistent work ethic
Strong attention to detail
Ability to quickly learn new processes and systems
Team-oriented mindset with a proactive approach to problem solving
Previous experience in mailroom support, mail processing, or administrative work involving high-volume document handling
Strong attention to detail and the ability to maintain accuracy in repetitive tasks
Ability to follow written procedures and apply routing rules consistently
Familiarity with Microsoft Outlook and comfort learning or using Quick Base
Reliable time management skills with the ability to work an 8-hour day in a 40-hour workweek
Comfortable working independently in a remote setting while collaborating with a larger support team
Strong problem-solving skills for handling unclear or unusual incoming messages

Nice to have

Previous administrative, customer support, data entry, or email management experience preferred
Previous experience in mailroom support, mail processing, or administrative work involving high-volume document handling

What we offer

Training will be provided
Supportive team environment with resources available for questions and guidance
Company laptop will be provided and shipped to the selected candidate
Flexible work schedule available within standard business hours
medical
vision
dental
life and disability insurance
401(k) plan

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Electronic Mail Router

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