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Under the general direction of the Operations Manager, Health Information Services, the Electronic Health Record Coordinator is responsible for the effective coordination and organization required for quality electronic health information and records. The EHR Coordinator will work with providers when required as well as other clinical staff at DFCI or any off site location. When necessary or as required the coordinator will provide training on LMR and accessing scanned documents. The coordinator is responsible for prepping, indexing and scanning work for patient visits, and ensures this work is done timely, accurately and according to DFCI policies and procedures. The EHR coordinator ensures Quality Control is done on all aspects of the electronic health record processing. This position may reside in an offsite location and may work between various locations. Performs all aspects of release of information for patients, 3rd party payers, and other requestors. Maintains, logs of requests, and ensures timely request responses.
Job Responsibility:
Assists Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations
Supports clinical staff in ensuring documentation is available for patient care and may provide other medical record support services necessary for patient care
Assists DFCI Health Information Services in managing and reducing risk associated with inadequate or unavailable documentation
Work closely with staff to identify training needs
May assist manager in developing implementation of various clinics for electronic health records processing while ensuring compliance with DFCI policies and procedures
Monitors and ensures compliance in following approved guidelines as they relate to implementation of scanning
Identifies any documents that may need to correct in a timely manner
May perform record reviews for quality documentation and data integrity
Complete work assignments in accordance with an established timeline
Provide appropriate and timely problem escalation reporting as well as potential solutions to HIS and IS management as needed
Provide quality customer service through on-going communication, feedback and follow-through with manager and customers
Assist in development of documentation, policies, procedures, guidelines and quality control processes
Compiles productivity statistics for operations manager
Performs all release of information request procedures
Other duties/tasks as necessary
Requirements:
College courses for computer information preferred
Knowledge of health information management principals including processing of medical records
Prefer 3 years health information services (medical records) experience
Experience with handling or processing medical records
Experience in a lead role, either formal or informal either in another industry or in a HIS environment
Experience utilizing computers
Experience in training staff
Prefer experience in scanning and indexing of scanned documents
Strong organizational skills
Strong problem solving, written and verbal skills
Ability to work cooperatively and effectively with people
Ability to work cooperatively and communicate effectively with staff groups at various levels
Ability to understand the work environment and competing priorities
Ability to prioritize work
Good PC skills required, knowledge of PC applications, e.g., Microsoft Office including Word and use of spreadsheets
Ability to train physicians and other users on various in navigating scanned documents in the LMR