Electrical Testing Contracts Manager Job at Social Value Portal Ltd (Hertford)

Job Description

The Contract Manager – Electrical Testing holds day-to-day operational, technical and commercial accountability for delivery of all Electrical Installation Condition Report (EICR) works falling under Lot 3 of the Peabody Term Programme – including communal and domestic periodic inspection and testing, the associated rewiring and remedial works required to achieve compliance, and the issue of all certifications. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016). Reporting to the Head of Operations and working alongside the Peabody Maintenance Contracts Manager, the post-holder is Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager and is accountable for KPI/ SLA performance, statutory compliance, P&L delivery and resident experience across the EICR scope in the awarded Area. The post holder leads a multi-disciplinary team of supervisors, administrators and engineers

Job Responsibility

Manage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded Area – communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works
Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the EICR scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required
co-ordinate seamlessly with the Peabody Maintenance Contracts Manager
Manage day-to-day performance against Peabody’s agreed compliance, response, repair and certificate-turnaround SLAs
Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard-to-reach domestic properties
Lead, motivate and manage the dedicated EICR team (Supervisors, Approved Electricians, Inspection & Testing Engineers, Rewire Operatives, Domestic Access Co-ordinators, Resident Liaison, Administrators) – including resource planning, training and DBS Basic Check compliance
Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures
Discharge supplier-side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day
Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot-repair authority applied at the time of test where possible to achieve a ‘satisfactory’ certificate
Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot-repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation
Direct line and people management of Supervisors and administrators
Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways
Drive resident experience for the domestic EICR programme – 2 weeks’ notice via SMS + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure
Produce the monthly EICR input to the Activity Report by the agreed internal deadline
Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline

Requirements

Demonstrable track record managing a dedicated EICR / electrical inspection and testing contract on social housing, public-sector or other regulated residential estates, including high-volume domestic EICR campaigns
Approved Electrician status, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and City & Guilds 2382 (BS 7671: 18th Edition) – or recognised successor qualifications
Detailed working knowledge of BS 7671 (current edition and amendments), the IET Guidance Notes (Guidance Note 3), Building Regulations Approved Document P and the EICR classification codes (C1, C2, C3, FI)
Experience managing an EICR contract of c. £1.5m+ annual turnover, with P&L accountability and direct line management of Approved Electricians, Testing Engineers, Supervisors, Administration Teams
Strong domestic-access experience – running notification campaigns, three-attempt appointment systems and no-access escalation processes within a G15 housing association environment
Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365
Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association

Nice to have

SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate)
working knowledge of CDM 2015 Principal Contractor duties for rewiring and remedial works
Familiarity with TAC-1 (Term Alliance) or NEC4 forms of contract, and with G15 / housing association client environments

What we offer

Competitive salary based on experience
Private healthcare contribution and life assurance
Discretionary bonus
Car allowance
25 days annual leave plus bank holidays
Supportive sick pay and wellbeing policies
Ongoing training and development in our purpose-built training centre
A genuine team environment where everyone’s input matters
A supportive workplace that recognises the need for flexibility
Regular team events and celebrations
£1000 employee referral scheme

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Electrical Testing Contracts Manager

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