Electrical Technical Support Engineer Job at Outsource UK (Bristol)

Technical Support Engineer – Freeze Dryers

The Technical Support Engineer – Freeze Dryers is responsible for providing adva...

Location

United States , Stone Ridge

Salary:

89000.00 - 130000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
Equivalent technical experience considered
5+ years of experience in service or technical support of complex equipment
Strong experience with freeze dryer systems (highly preferred)
Background in refrigeration systems, vacuum systems, and process equipment
Advanced troubleshooting of: Refrigeration systems (compressors, cooling circuits)
Vacuum systems
Mechanical assemblies
Electrical systems and PLC controls
Ability to read and interpret: Electrical schematics

Job Responsibility

Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
Diagnose complex mechanical, refrigeration, electrical, and control system issues
Support field service engineers during escalations and critical cases
Act as a primary escalation point for high-priority technical issues
Ensure timely resolution aligned with service response expectations
Support global installed base across multiple freeze dryer platforms
Collaborate with regional service teams to resolve customer issues efficiently
Provide guidance for installation, commissioning, maintenance, and repair activities
Ensure consistency in technical support standards across regions
Develop and maintain technical documentation, troubleshooting guides, and service bulletins

Fulltime

Sr. Technical Support Engineer

Are you passionate about driving customer success in the cybersecurity industry?...

Location

United States , Plano

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in network security or enterprise technical support engineering
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required
Deep understanding of packet flow across multiple OSI layers, along with advanced knowledge of networking operations (TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT)
High proficiency with advanced network troubleshooting tools (e.g., Wireshark, tcpdump, GNS3)
Strong grasp of enterprise authentication and directory protocols (LDAP, TACACS+, Radius)
Excellent written and verbal communication skills
proven track record of clearly articulating technical issues to both technical and non-technical audiences, explaining technical impact in crisp business terms to executive and C-level stakeholders

Job Responsibility

Deliver expert-level technical assistance to customers, taking complete ownership of support cases including multi-vendor troubleshooting and fault isolation
Replicate customer network issues and validate configurations in a lab environment to expedite resolution
Leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning tools to accelerate root-cause analysis, optimize multi-vendor troubleshooting workflows, and decrease time-to-resolution for complex network security events
Act as a designated advocate driving customer success
Understand unique implementations and business objectives to deliver tailored support, including structured weekly reviews, root cause analysis, upgrade planning, release assessments, and QBRs
Partner effectively with stakeholders beyond the immediate domain, engaging with cross-functional teams (Account, Sales, Engineering, QA) to address software defects, enhancements, and strategic customer requests
Author Technical Support Bulletins and troubleshooting guides to enhance internal and customer-facing resource repositories
Driving technical enablement by conducting screenings and onboarding new hires on technical/soft skills
Provide support that includes mandatory weekend, holiday shift work and on-call support

What we offer

restricted stock units
bonus

Fulltime

CE Facility Support Engineer - Electrical 3 - Nightshift

CE Facility Support Engineer – Electrical 3

Location

United States , Goodyear

Salary:

35.00 - 60.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Previous datacenter experience
All candidates must hold an OSHA or OSHA-approved NFPA 70E
Experience with electrical systems in a high availability assembly / manufacturing / critical infrastructure environment such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields
High school diploma, GED, or equivalent
5+ year(s) work/applied learning experience in technical fields (e.g. automotive, electrical, controls, data center)
Able to work a flexible work schedule which could include 12-hour shifts, rotating shifts, 3-, 4-, or 5-day work weeks
Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)

Job Responsibility

Provides escort support for third-party contractors, sub-contractors, vendors, and service providers on site
Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with supervision
Perform basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center with supervision
Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs)
Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies
Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
Ability to follow operating procedures (SOPs) for critical environment planned work activities
Energize a cabinet in a Colo
Uninterruptible Power Supply (UPS) preventative maintenance quarterly and annually
System control panel preventative maintenance

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

CE Facility Support Engineer - Electrical 3 - Nigh

Able to complete all tasks listed in the CE Tech Level 1 and Level 2 role descri...

Location

United States , San Antonio

Salary:

50.00 - 75.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Able to complete all tasks listed in the CE Tech Level 1 and Level 2 role description
Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller ones
Experience with building management systems (EPMS)
Remote Power Panel (RPP) shutdown of 1 source
Critical Load is still supplied through one source ("N")
PDU shutdown for power meter replacement
Power Interruption Testing (PIT)
Master controller shutdown or replacement
Previous datacenter experience a plus
Fundamental understanding of the National Electrical Code

Job Responsibility

Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller ones
Remote Power Panel (RPP) shutdown of 1 source
Critical Load is still supplied through one source ("N")
PDU shutdown for power meter replacement
Power Interruption Testing (PIT)
Master controller shutdown or replacement

What we offer

Medical
Dental
Vision
Life
Disability
Employee Stock Purchase Program (ESPP)
401K program with company match after 12 months
Health Savings Account (HSA) on the HDHP plan
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program

Fulltime

Senior Technical Support Engineer- Focused Services

Join our team as a dynamic Technical Support Engineer, driving customer success ...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5 years of network security experience
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Expertise in TCP/IP, LAN/WAN technologies, routing protocols (e.g, BGP, OSPF, EIGRP), and branch/center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations (TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT) and authentication protocols (LDAP, TACACS+, Radius)
Proficiency with network troubleshooting tools such as Wireshark and GNS3
Excellent written and verbal communication skills, with a proven track record of communicating technical concepts to diverse audiences, including C-level executives
Willingness to work outside of normal business hours as business needs dictate

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

Technical Support Engineer

Randstad Hellas is seeking to employ an Technical Support Engineer, on behalf of...

Location

Greece , Marousi

Salary:

Not provided

Randstad

Expiration Date

June 29, 2026

Requirements

A minimum of 3 -5 years of relevant experience in an industrial, manufacturing sales environment preferably in power, energy or construction fields
Bachelor’s degree, Electrical Engineering
Master’s is a plus
Excellent English language skills
Strong interpersonal skills both for building relationships with clients and effectively communicating with other members of the sales team
Demonstrated project management skills with ability to organize and prioritize work
Effective problem-solving skills. Able to listen to the customer’s desires and concerns, and then recommend solutions, possibly including customizing a product
Ability to work independently and/or in collaboration with various departments and levels of personnel
Excellent presentation, written and verbal communication skills
Ability to travel internationally and domestically whenever required

Job Responsibility

Prepare and deliver technical presentations explaining products or services to existing and prospective customers
Confer with customers and engineers to assess technical needs and determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Secure and renew orders and arrange delivery
As part of a team, develop and create customer driven products from inception to completion
Plan and modify products to meet customer needs
Help clients solve problems with installed equipment
Recommend improved products to customers, showing how changes will lower costs or increase production
Discuss and understand any certification requirements from the customer
Create technical proposals in coordination with Sales

Fulltime

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Senior Technical Support Engineer - Focused Services

Location

Spain , Madrid

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Fluent English and also fluent in German or Italian or French
Minimum of 7 years of network security experience
Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
Proficiency with network troubleshooting tools - Wireshark, GNS3
Strong grasp authentication protocols - LDAP, TACACS+, Radius
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Willingness to work outside of normal business hours (As business needs dictate)

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

Technical Support Engineer

We are a leading manufacturer of industrial coding and marking equipment, specia...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Bachelor's degree or above in Mechanical, Electrical, Automation Engineering, or a related technical field
3-5 years of hands-on field service experience with industrial equipment
Solid understanding of electrical and mechanical principles
ability to read electrical schematics and mechanical drawings
Proficient with various diagnostic tools and instruments
Fluent in both English and Hungarian, capable of using them for on-site technical communication and report writing
Independent Problem-Solving
Customer Service Orientation
Learning Agility
Experience in project delivery or handling complex breakdowns is highly valued

Job Responsibility

Independently perform on-site equipment installation, commissioning, preventive maintenance, repair, and customer operator training across Hungary and the CEE region
Take ownership of project delivery, ensuring high-quality execution and on-time completion
Efficiently diagnose and resolve on-site technical issues of medium to high complexity
For complex problems, accurately identify the root cause and effectively escalate to the global technical team with clear documentation
Work closely with the local Sales Manager (AR) and HQ-based Solution Experts (SR) to ensure proposed solutions are feasible and deliverable
Collect and feedback on-site customer needs, product issues, and application insights to the HQ product and R&D teams
Systematically document all service activities, solutions to common problems, and customer requests
Contribute to building a localized knowledge base for the team
Assist in managing the local spare parts inventory
Ensure all operations comply with EU (CE, etc.) and local Hungarian safety and regulatory requirements

What we offer

Competitive compensation package (fixed salary + performance bonus)
Key role in building our technical operations in a brand-new market
Clear career development path: opportunities to grow into a Technical Application Expert (T4) or Project Manager (T4)
Systematic product and technical training from our global headquarters
The chance to be a trusted technical partner in a growing team

Fulltime

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Electrical Technical Support Engineer

Job Description

Job Responsibility

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What we offer

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