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A global advanced engineering and technology organisation is seeking a Technical Support Engineer to provide specialist technical support for complex engineered products used within highly technical industrial environments. This role will support customers and regional support teams in diagnosing and resolving product issues, delivering technical guidance, and supporting the introduction and maintenance of new products and system upgrades.
Job Responsibility:
Providing technical support for product and application issues
Supporting fault diagnosis, troubleshooting, and problem resolution
Assisting with product introductions, upgrades, and maintenance activities
Producing technical documentation, reports, and knowledge-sharing materials
Collaborating with engineering, product, and customer support teams globally
Driving technical solutions through to implementation
Requirements:
An engineering degree, apprenticeship, or equivalent technical background
Experience within technical support, field service, product support, or engineering environments
Strong troubleshooting and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to work independently within complex technical environments