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Electrical Technical Product Support Specialist

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W. W. Grainger

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Location:
United States , Lake Forest

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24.67 - 37.02 USD / Hour
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Job Description:

We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday.

Job Responsibility:

  • Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
  • Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation
  • Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
  • Capture and forward feedback product teams about products based on interaction with customers and field team members

Requirements:

  • 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls
  • Experience with Industrial Controls and Automation
  • Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors
What we offer:
  • Medical, dental, vision, and life insurance coverage starts on day one of employment
  • Access to up to 50% of your paycheck based on hours worked before payday
  • 18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, parental leave, and other benefits
  • Safety shoes provided (where applicable)

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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