Electrical Technical Product Support Specialist Job at W. W. Grainger (Lake Forest)

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

Project Support Specialist

The Project Support Specialist plays a key role in driving the success of advanc...

Location

United States , Columbus

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

Associates Degree in EET or Mechanical Engineering or 5 years related experience related to mechanical and electrical design of systems or technical build of systems
Two (2) to four (4) years of CAD work experience in an engineering work environment
Possesses extensive skills in AutoCAD®
Ability to travel up to 10%
Ability to manage multiple projects/priorities at the same time
Ability to work non-standard work hours as needed/required

Job Responsibility

Generating and supporting all mechanical assembly and electrical wiring drawings associated with advanced projects in addition to all bill of material (BOM) entry and new parts generation
Supporting all aspects of system drawing packages
submittal, production release and as-installed drawings
Full ownership of the procurement and scheduling for the assigned products
Collaborating with strategic supply chain team for support and escalation of known issues
Communicating with project engineering on scheduling and material lead times
Aligning of parts to production schedule (expediting, push outs), procurement of maintenance, operations and repair (MRO), materials, and MRBR regular updates
Maintaining a production schedule for each assigned project for the project team, ensuring On Time Delivery (OTD) of procured parts and shipment from the production release though shipment stages
Building advanced system substations and computers to project design specification and system prints
Supporting Project & System engineer on Factory Acceptance Testing, validation, tear down and shipment to customer sites

What we offer

A dynamic and challenging environment that encourages growth and learning
Opportunities to shape the future of our industry and make a significant impact on our company's business
A collaborative culture that values innovation, integrity, and inclusivity
Competitive compensation packages, including health benefits etc

Fulltime

Telematics Technical Specialist

We are looking for someone with a strong understanding of EV systems to focus on...

Location

United Kingdom , London

Salary:

Not provided

Zenobē

Expiration Date

Until further notice

Requirements

Proven experience with telematics devices and associated tools
Strong understanding of vehicle electrical systems and wiring diagrams
Ability to configure and troubleshoot telematics hardware and software
Familiarity with data protocols and connectivity (CAN bus, GPS, GSM)
Excellent problem-solving skills and attention to detail
Ability to work independently and manage multiple technical tasks
Experience in fleet telematics or automotive electronics
Knowledge of API integrations and telematics data platforms
Basic networking and IoT device configuration skills

Job Responsibility

Configure and deploy telematics devices across various vehicle makes and models
Set up units within the telematics platform, ensuring accurate data flow and system integration
Review and interpret wiring diagrams for different vehicle types to ensure correct installation
Utilising telematics configuration tools to create or update configuration specific to vehicle make and models as well as troubleshooting technical issues relating to inconsistent or incorrect data received from vehicles or telematics devices
Perform firmware updates and remote configuration using over-the-air technologies
Collaborate with the product team to support technical requirements and resolve integration issues
Conduct quality checks and diagnostics on installed devices to ensure optimal performance
Confirm commissioning and pass installation of telematics devices with technician during installation
Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability

What we offer

Up to 33% annual bonus
25 days holiday, increasing with length of service up to 30 days, plus bank holidays
Private Medical Insurance
£1,500 training budget per year
EV Salary Sacrifice Scheme
Pension scheme, up to 8% matched contributions
Enhanced parental leave
Cash back health plan

Fulltime

Senior Applications Specialist

Location

Canada , Mississauga

Salary:

Not provided

Advanced Technology Search Group

Expiration Date

Until further notice

Requirements

A Degree in Electrical Engineering, Computer Science, or related technical discipline or equivalent experience
At least 3 years of experience in advanced systems engineering support, focusing on complex technical problem resolution
Proven generalized understanding of computer networking (LAN, WAN, NAT, DNS, Basic Firewalls, etc.)
Hands-on experience with Linux and/or Windows (CMD, Bash, PS, regedit, etc.)
Demonstrated ability to diagnose sophisticated technical issues and implement effective solutions
Ability to work collaboratively with cross-functional teams
Willing to adapt to evolving technologies and industry standards

Job Responsibility

Analyze complex technical issues and system integrations to identify root causes and develop effective solutions
Conduct systematic analysis to diagnose customer system issues and implement effective technical solutions
Travel to customer’ sites in Canada and US for advanced troubleshooting and customer support
Collaborate with designers, developers, and stakeholders and well as technical support team to endure seamless product integration and customer satisfaction
Manage the deployment and configuration of integrated systems, ensuring optimal performance and reliability
Develop detailed Product Support Documents, and train internal technical support as appropriate
Develop comprehensive technical manuals and field installation guides to support customers during product installation, commissioning, and troubleshooting
Investigate and review recurring product issues to drive product improvements
Equip and support the team with in-depth product knowledge and configuration strategies
Provide post-sales customer support, including consultation on product configuration, installation, and usage

Fulltime

Senior Sigmafine Specialist

We are looking for a solution implementer or model designer in the disciplines o...

Location

United States; Italy , Houston; Milan; Turin

Salary:

Not provided

Pimsoft

Expiration Date

Until further notice

Requirements

Degree and Education background: Computer Science, Chemical Engineer, Electrical Engineer, Instrumentation Engineer, Software Engineer and related disciplines
5 years of industrial experience which 3 years of experience in implementing Solutions related to the Energy Environment
Ability to understand/troubleshoot process and have good analytical/reasoning ability
Ability to work with Material Balance Production Accounting (Pimsoft Sigmafine or other) Manufacturing Execution System, Process Historian (OSIsoft PI), Software Development Kits, Business Intelligence applications and Relational Databases (Oracle or SQL Server)
Broad knowledge of refinery and petrochemical process technologies, (e.g., crude unit, reformer, catalytic cracker, olefins furnace cracker, etc.) for those covering projects under Material Balance and Oil Movements
Sound systems/programming experience in VB.NET, C#, SQL, MDX, MS SQL Reporting Services, Web Services, databases, and SDLC relevant to project implementation
High level of verbal and written communication skills (English essential, Other Languages is an added asset)
Technical/professional knowledge & skills: expertise demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area which one operates
Adaptability: Maintaining effectiveness when experiencing major changes in personal work tasks or the work environment
adjusting effectively to work within new work structures, processes, requirements or cultures

Job Responsibility

Participate as Team member or Lead Engineer in the Implementation of Sigmafine according to project scope and specifications
Responsible for technical delivery of the project
Develop and approve project related documentation (application design, functional design, detail design, user manuals, test strategies, training material)
Deliver training courses on Pimsoft Delivery Services line
Perform Technical Advisory Role in the projects on technical issues
Periodically provide status updates to the project manager on project issues and progress
Provide required support for Business Consultancy and generation of Technical proposals
Develop internal tools to streamline the implementation of projects
To be prepared to travel up to 50%
Be a good Ambassador of Pimsoft at the client site

Maintenance Specialist

Performs expert level break-fix & preventive maintenance, and/or design of mecha...

Location

United States , Marion

Salary:

Not provided

Advanced Technology Products

Expiration Date

Until further notice

Requirements

High School Graduate or equivalent (GED)
Associates degree with a Technical focus and 7 years of related experience in specific industry
or, 10 years of experience in specific industry
Proficiency in predictive technologies including vibration analysis or laser interferometer operations, precision alignments, and maintenance of applicable process equipment
Understands electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs
Must be able to use hand tools and specialized tools as appropriate
May be required to travel

Job Responsibility

Performs expert level break-fix & preventive maintenance, and/or design of mechanical, and electrical equipment improvements as well as complex systems as the employee’s job specialty requires
Provides troubleshooting support on equipment and technical support on production lines as appropriate for the employee’s job specialty
Maintains in-depth technical knowledge of numerous systems as the employee’s job specialty requires
Performs research and procedures as the employee’s job specialty requires
Programs, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems
Utilizes predictive equipment and interprets results for analysis, equipment condition assessment, troubleshooting and proactive maintenance
Leads, drives and participates in CI activities--processes, results and cost savings using CI tools and methodology
Identifies and sources parts, supplies and repair items as necessary
Independently performs maintenance as per industry standards
Complies with 5S and housekeeping standards

Technical Parts Specialist

We are looking for a Technical Parts Specialist with expertise in diesel generat...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong technical knowledge of diesel generators, including engines, alternators, control systems, and electrical connections
Proven experience in parts sales, technical support, or equipment servicing, preferably within the power generation or heavy equipment industry
Excellent verbal and written communication skills for explaining technical concepts to non-experts
Demonstrated ability to deliver high-quality customer service and build productive client relationships
Proficiency in using technical manuals, diagrams, and diagnostic tools to identify suitable parts
Ability to work effectively in team settings, collaborating with sales and service personnel
Familiarity with inventory management systems and office applications such as Excel, Word, and Outlook
Commitment to staying updated on industry trends and advancements in diesel generator technology

Job Responsibility

Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements
Provide detailed product information and recommendations to customers, ensuring their needs are met effectively
Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence
Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items
Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources
Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions
Maintain accurate records of customer orders, communications, and transactions using company systems
Support sales initiatives by promoting relevant products and building strong client relationships
Stay informed about industry developments, new products, and competitor offerings to enhance customer support
Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Biomedical Engineer (Support Specialist)

Manage process and handle complex installations, repairs, and preventive mainten...

Location

United States , Boston

Salary:

65000.00 - 85000.00 USD / Year

Brainlab

Expiration Date

Until further notice

Requirements

B.S. in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology required
Must be a self-starter, working without close supervision and be able to successfully manage service activities in assigned territory
Demonstrated engineering experience with medical devices
Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
Excellent organization and time management skills, and the ability to manage many work streams simultaneously
Excellent written and oral communication skills
Professional and confident demeanor
Works well in a team environment and individually

Job Responsibility

Manage process and handle complex installations, repairs, and preventive maintenance to ensure the successful utilization of Brainlab products
Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise
Identify and communicate service-related trends based on end user experiences and system utilization as a means towards product improvement
Act as key escalation point for technical regional onsite issues
Drive continuous technical skill development to improve Customer Support related KPI’s (e.g. equipment uptime, system issue resolution, and customer satisfaction)
Collaborate and strategize with Product Support team to provide regular content for team calls/meetings (e.g. provide technical knowledge transfer, share best practices, unique system issue cases, etc.)
Manage communication process with customers, including by providing timely updates before, during, and after installations/upgrades, repairs & other service-related events
Collaborate and strategize with Regional Support Manager to plan, organize, and implement all assigned service tasks within the region
Maintain a professional demeanor during all interactions, both internal and external to Brainlab
Teach end users and staff the process for the proper use of Brainlab equipment

What we offer

business casual environment
competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits

Fulltime

Electrical Technical Product Support Specialist

W. W. Grainger

Location:
United States , Lake Forest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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Electrical Technical Product Support Specialist

W. W. Grainger

Location:United States , Lake Forest

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 22, 2026

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