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The Critical Environment Manager (CEM) is a key resource for technical management of operating data centers. The CEM is responsible for streamlining data center operations and maintenance as well as for removing risks in data center critical environment. They lead both recurrent (e.g. seasonal readiness) and adhoc technical projects to mitigate or remediate risks of experiencing loss of resilience or redundancy in data centers.
Job Responsibility:
Respect and enforce certification policies in terms of IMS, H&S, Environment, Information security, Energy
Collect technical data from the field (facility managers, vendors) and from customers
Establish risk maps and constitute action/contingency plans to mitigate or remediate identified risks
Coordinate with cross-functional teams for project execution
Lead technical discussions with customers’ critical environment representatives and coordinate technical support within Data4 and external technical subject matter experts
Lead recurrent and ad hoc technical projects, and ensure projects are completed on time and within budget
Communicate project status to customers and internal stakeholders
Ensure projects meet industry standards and regulatory requirements
Implement and support quality assurance processes and audits
Monitor vendor performance and adherence to project specifications
Engage with contractors and stakeholders in critical environment projects
Lead incident drills and contract management meetings as the main customer interface
Conduct technical audits based on failure data
Ensure escalation matrices are updated and drilled
Ensure improvement plans, such as root cause analysis action plans, are executed on time and report execution to customers
Address with customer operational challenges involving multiple DCs, e.g. maintenance rescheduling, freeze periods, identified operational risks
Participate in mandatory audits and customer-driven audits (ISO9001, 27001, 50001, 14001, 45001, PCI-DSS, ISAE-3402, ENS, Etc.), manage gaps, proposing mitigation and remediation plans for any non-compliance for their building
Preparation of monthly energy reports for client billing
Managing CAES contracts to achieve cost savings
Requirements:
5+ year experience in similar position or in mission-critical operation, with background in mission critical operations, incident management and resolution
2+ year experience in project management or management of complex processes, e.g. factory assembly lines
Bachelor’s Degree in Electrical/Mechanical/Energy Engineering or equivalent experience (preference Industrial Engineer)
Fluent English (B2/C1) and Spanish
Experience in data center operations and maintenance processes
Knowledge of data center infrastructure such as power distribution, cooling systems, and IT equipment
Experience in project management and risk management
Experience with incident management, incident resolution and learning from errors
Agile with IT tools – knowledge of ticketing tools such as JIRA, Grafana, Proxima or Remedy
KPI and metrics management and analysis
Nice to have:
Experience in people management
Certification from Project Management Institute or similar
Knowledge of industry standards and regulatory requirements such as Uptime Institute Tier Standards and ISO 27001
Effective communication – emails, phone and face to face
Strong work ethics and trustworthiness, capability of building a trusting relationship with peers and senior leadership
Strategic thinking and ability to build a multiple year vision
Capability of conveying strategic ideas through written documents