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The Critical Environment Manager (CEM) is a key resource for technical management of operating data centers. The CEM is responsible for streamlining data center operations and maintenance as well as for removing risks in data center critical environment. They lead both recurrent (e.g. seasonal readiness) and ad-hoc technical projects to mitigate or remediate risks of experiencing loss of resilience or redundancy in data centers.
Job Responsibility:
Collect technical data from the field (facility managers, vendors) and from customers
Establish risk maps and constitute action/contingency plans
Coordinate with cross-functional teams for project execution
Lead technical discussions with customers’ critical environment representatives and coordinate technical support within Data4 and external technical subject matter experts
Lead recurrent and ad hoc technical projects, and ensure projects are completed on time and within budget
Communicate project status
Ensure projects meet industry standards and regulatory requirements
Implement and support quality assurance processes and audits
Monitor vendor performance and adherence to project specifications
Engage with contractors and stakeholders in critical environment projects
Conduct technical audits based on failure data
Requirements:
5+ year experience in similar position or in mission-critical operation, with background in mission critical operations, incident management and resolution
2+ year experience in project management or management of complex processes, e.g. factory assembly lines
Fluent English (B2/C1)
Experience in data center operations and maintenance processes or critical environments industry
Knowledge of data center infrastructure such as power distribution, cooling systems
Experience in project management and risk management
Experience with and learning from errors
Agile with IT tools – knowledge of ticketing tools such as JIRA, Grafana, among other
KPI and metrics management and analysis
Nice to have:
Bachelor’s Degree in Electrical/Mechanical/Energy Engineering or equivalent experience
Experience in people management
Certification from Project Management Institute or similar