Electric Vehicle Senior Account Executive

• Establishes and maintains customer relationships with commercial and industrial customers with loads 750 kW and greater as well as municipal and other customers as assigned
• Positions EVERSOURCE as the highest performing providers of electric delivery services, and customer focused solutions
• Serves as a strategic ally with customers, public officials, trade allies, and community leaders
• Listens to customers, becoming knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems
• Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues
• Manages the delivery of EVERSOURCE products and services to increase revenue and meet customer needs
• Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty
• Mentors account executives to enhance skill sets and assume Strategic Accounts Manager responsibilities when required
• Serves as the primary point of contact and transacts all EVERSOURCE business with assigned major customers with a focus on customer service
• Performs the more complex analysis of customer's energy management, use and needs
• Maintains account contacts and other pertinent information for all assigned customers
• Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders
• Gathers information
• probes and analyzes customer needs
• diagnoses customer service or equipment problems
• Serves as team leader to create and provide customized options and solutions
• Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators
• Actively supports Operating Company during storms, power interruptions or other emergencies
• Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes
• Identifies and develops revenue growth opportunities with new and existing customers
• Anticipates and proactively reports, recommends or initiates action to address situations or problems that may impact a customer
• Upon request, acts as the interim Strategic Accounts Manager
• Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences
• Takes lead with Transmission and/or Substation projects, with focus on keeping municipalities and assigned customers informed and updated
• Assists Community Relations department with program activities as appropriate
• Participate in support and monitoring of Company environmental and safety goals and initiatives
• Supports Division Operations, including Electric Field Ops, Underground, New Customer Connect and Metering

• A bachelor’s degree or equivalent work experience
• Five (5) plus years of related experience in account management, engineering services, customer service, or other related industries
• Customer Service, Engineering or Construction experience in the utility industry preferred
• Demonstrates and exhibits ability to work in a multi-task, challenging environment
• Strong communication, interpersonal, presentation, negotiation and persuasion skills both verbal and written
• Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required
• Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders
• Demonstrates and exhibits ability to apply company policies and procedures, technical, environmental, and engineering expertise in the areas of customer relations and energy utilization requirements
• Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience
• Demonstrates initiative and ability to make decisions based on logical assumptions and factual information
• Demonstrates leadership, mentoring, and networking skills
• Ability to effectively apply technical and analytical concepts to enhance customer satisfaction
• Ability to fulfill requirements of Strategic Accounts Manager position when called upon
• Demonstrates and maintains ability and understanding of Windows applications and software programs applicable to AE positions
• An in-depth knowledge of EVERSOURCE’s mission, organization, functional areas and resources, business strategies, Codes of Conduct, Business Ethics, Environmental and Diversity Policies
• A comprehensive knowledge of EVERSOURCE full range of products and service applications including Energy Efficiency, rates and pricing, metering options, electro-technologies, and co-generation

Customer Service, Engineering or Construction experience in the utility industry preferred

• competitive total rewards program
• potential incentive