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Elective Admissions Booking Clerk

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

Elective Admissions Booking Clerk - Band 3 Full Time 37.5 hours per week. Provide a patient-focused, accurate and efficient surgical admissions service for elective patients, in line with Trust values and in accordance with the Elective Access, Booking and Choice of Date policy, working together with colleagues in other departments to provide the best service for patients, fully utilising all available pre-op and theatre sessions. To deliver a specialty surgical booking service in accordance with key national and Trust-wide performance indicators, such as Referral To Treatment targets.

Job Responsibility:

  • Communicate and negotiate with patients and relatives, on the telephone, in person and in writing, to make certain the surgery date is booked with patient agreement
  • Meet weekly with Speciality Consultants to ensure cases and patients are booked to appropriate lists
  • Understand and interpret Trust waiting list information, and utilise this to ensure that speciality operating lists are booked appropriately and in target timescales
  • Monitor and update speciality wait list information as work progresses, and provide feedback to responsible manager
  • Understand and utilise a good working knowledge of national Referral To Treatment (RTT) rules and Cancer waiting times
  • Ensure that theatre lists are booked to full capacity two to six weeks ahead, maximising theatre time efficiency
  • Manage Theatre cancellations

Requirements:

  • GCSE 3 or above including Maths and English
  • NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge gained within a booking or administration role
  • Evidence of continuing professional development in business administration
  • Evidence of significant administrative experience within a customer focused environment
  • Evidence of managing waiting lists or scheduling
  • Experience of managing own workload
  • Evidence of good communication
  • Evidence of competence with IT systems like Excel and Word, including accurate typing

Nice to have:

  • ECDL qualification or other formal IT training / qualification
  • Health and Safety training
  • Working in areas specialising in healthcare appointment making
  • Experience of working in an Elective Booking Dept.
  • Use of Medway or other patient administration systems
  • Organisational awareness of NHS

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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