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We're working with one of the UK's largest independently owned loss adjusting companies, known for delivering high-quality claims solutions where technical expertise and exceptional customer service go hand in hand. Due to continued growth, they're looking for an experienced EL/PL Liability Adjuster to join their expanding team. This is an excellent opportunity for a technically strong adjuster who enjoys handling complex claims, influencing outcomes, and working with a high level of autonomy. You'll be joining a collaborative and supportive environment, working on a varied caseload of Employers' and Public Liability claims, including higher-value and more complex matters. This role would suit someone who thrives on problem-solving, building strong stakeholder relationships, and driving claims through to successful resolution.
Job Responsibility:
Manage a portfolio of complex EL/PL claims from notification through to settlement, including high-value and litigated cases
Lead detailed investigations into liability, quantum, and policy coverage, applying current legislation and case law
Set, review, and justify reserves, ensuring they accurately reflect exposure at all stages of the claim
Take ownership of claim strategy, driving cases to efficient and cost-effective resolution
Handle and oversee claims involving solicitors, experts, and other third parties
Identify and investigate suspected fraudulent or exaggerated claims, taking appropriate action
Negotiate robustly to achieve optimal outcomes for clients
Provide technical guidance and support to less experienced team members where required
Maintain accurate and comprehensive file records in line with internal and regulatory standards
Ensure full compliance with regulatory requirements (TCF, DPA, AML, Anti-Bribery)
Requirements:
Proven experience in a Liability Adjusting role, handling EL/PL liability claims, including complex and litigated cases - essential
Strong technical knowledge of liability, quantum, and relevant case law
Proven experience managing reserves and claim strategy
Background in insurer, loss adjusting, or legal environments
Experience dealing with claimant solicitors, experts, and insurers
Based with easy access to London for Hybrid working
What we offer:
Competitive salary
Hybrid working model
25 days annual leave plus bank holidays (increasing with service)
Company pension scheme
Life assurance
Private healthcare (or healthcare cash plan)
Employee Assistance Programme (EAP)
Ongoing professional development and support with relevant qualifications
Clear career progression within a growing organisation