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Provides initial and ongoing workflow-based training and adoption support for providers and clinical support staff in accordance with position-specific clinical and business needs. Serves as an advisor to providers as the health care industry transforms in order to impact improved performance outcomes. Participates in innovation sessions with internal stakeholders to identify and support continuous improvement initiatives and provide subject matter expertise. Participates in developing, maintaining, and updating the Computer Based Training modules on all required platforms used across BHSF. Travels to various BHSF sites as assigned to conduct ongoing rounding and workflow assessments. Conducts EHR coaching and refresher sessions for medical specialties/clinical staff. Uses analytical/evaluation tools to review and predict data. Facilitates and supports multiple clinical systems go-lives across BHSF as directed, including weekends and night shifts as needed.
Job Responsibility:
Provides initial and ongoing workflow-based training and adoption support for providers and clinical support staff in accordance with position-specific clinical and business needs
Serves as an advisor to providers as the health care industry transforms in order to impact improved performance outcomes
Participates in innovation sessions with internal stakeholders to identify and support continuous improvement initiatives and provide subject matter expertise
Participates in developing, maintaining, and updating the Computer Based Training modules on all required platforms used across BHSF
Travels to various BHSF sites as assigned to conduct ongoing rounding and workflow assessments
Conducts EHR coaching and refresher sessions for medical specialties/clinical staff
Uses analytical/evaluation tools to review and predict data
Facilitates and supports multiple clinical systems go-lives across BHSF as directed, including weekends and night shifts as needed
Requirements:
Bachelors degree in related field OR 3 years of equivalent clinical experience
3 years of clinical experience
Ability to work independently, using project management methodology to establish priorities, organize multiple projects and plan work to satisfy established Informatics timeframes
Ability to create and maintain Computer Based Training (CBT) resources, provide virtual and in-person training and workflow adoption support to end users in accordance with position-specific clinical and business needs
Strong understanding of clinical workflows in order to recommend and help implement improvements to EHR usage to enhance efficiency, productivity, and patient/provider workflow
Ability to use analytical/evaluation tools to review and predict data
Excellent oral and written communication skills
Exceptional customer service and support skills
Nice to have:
Certified Associate in Healthcare Information and Management Systems (CAHIMS) certification