EhOD Vodacom Business Sales Job at Vodafone (Kinshasa)

Job Description

The HoD is responsible for leading the B2B Sales and B2B presales including enterprise account management and indirect sales channels across all recognised B2B segments in the DRC. From a revenue perspective this encompasses the incremental revenue growth as well as the existing revenue baseline from all existing portfolio Mobile, Fixed and other available B2B services. The role manages a high performing B2B sales organisation, manages strategic customer partnership as well as distribution partners (internal and external) with direct customer profitability ownership in terms of Contribution Margin. Success in this role at Vodacom will depend heavily on their customer centricity but also their analytical mind, market knowledge, leadership skills and ability to work well in an extremely fast-paced and demanding environment collaborating with internal stakeholders and external partners.

Job Responsibility

Define and execute Sales & Prospect to Order strategies to position Vodacom DRC as the leading B2B telecom provider
Develop, maintain and lead specific/tailored account plans on acquisition and retention by segment in line with Vodafone Way of selling
Manage team negotiating and closing tempo vs monthly, quarterly and yearly revenue target
Manages complex deal structuring, contract negotiation, strategic account planning, forecasting, CRM discipline, and bid/RFP governance
Analyze forecasts and pipeline data to manage actions prioritization in support of successful deal closure
Manage accurate and timely updates of all sales individual and team KPIs for all segments
Manages with the support of Sales Senior Managers and Sales Managers to ensure Enterprise account strategies are clearly understood and effectively executed
Manages the adoption of new products and solutions into accounts with Sales Managers / Segment Owners to achieve revenue targets
Owns the C‑suite engagement strategy, supporting account teams with senior stakeholder access and influence
Oversee the full customer lifecycle, from prospect to order and performance monitoring
Oversee the customer specific pricing and offer strategies specially focusing on LE/PI segments
Build and maintain strategic relationships with customers, distribution partners, including industry organizations, to grow the Vodacom DRC’s customer portfolio
Manage cross-functional teams to ensure seamless collaboration between Direct Sales, Presales, Indirect Sales and distribution channel partners
Drive account plans and competitive intelligence to stay ahead of industry trends and customer demands
Secure account profitability and channel efficiency to secure the company financial goals
Build internal transversal relationships with other Vodacom DRC business units and group VBU experts to secure company and group wide alignment
Demonstrates strong, empathetic communication, taking ownership of customer issues and driving timely resolution to maximise CEX
Ensure teams are appropriately trained, skills are applied in daily operations, and performance is continuously improved
Acts as an outstanding communicator and mentor, motivating teams, building strong customer relationships, and influencing internal stakeholders
Ensures compliance with Vodacom sales methodologies and tools (e.g. BSS quality, pipeline discipline)
Assesses individual feedback and team performance, providing constructive feedback and improvement actions

Requirements

8+ Years in Telecom or Tech: Senior experience in B2B sales, B2B channel development, and Enterprise business development
B2B Success: Proven track record in growing B2B telecom services
Change management: Experience in complex change management in a technological context
P&L: Strong profitability management expertise
Customer Experience: high skills in CEX
Partnership Management: Experience forming strategic alliances
Cross-Functional Leadership: Strong team management across multiple disciplines with Intercultural awareness and experience
Experience working in multinational complex matrix organisations building and maintaining trusted executive-level relationships with CIOs, CTOs, CFOs, and CEOs
Emerging Market Expertise: Knowledge of the DRC or similar customer landscape market contexts including, Multinationals and large local corporates Government, public sector NGO and donor-funded institutions
Educated to degree level

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EhOD Vodacom Business Sales

Job Description

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