Efill Pharmacy Tech

• Based on organization-approved standing orders or protocol, process prescription renewal requests received from pharmacies, EHR and patients. Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication
• Update patients of the status of their refill requests
• Answers, screens, and processes a high volume of incoming calls in a professional manner
• Utilizes and adheres to a phone script, clinical decision trees and following department guidelines
• Sends out accurate and complete communication to physicians or other healthcare providers and documents all required information in the EHR and other operating platforms based on department policies and procedures
• Escalates any unresolved or "out of scope" matters to a supervisor or subject matter expert along with appropriate information so that the matter is able to be effectively resolved
• Meets the requirements of the applicable Prescription Renewal Policies and Procedures

• 1 year experience in a non-acute care licensed pharmacy
• Graduate of an accredited pharmacy technician program
• Clear and current CA Pharmacy Tech license
• A thorough knowledge of legend drugs and medical terminology
• Excellent computer knowledge and skills
• Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers
• The ability to handle multiple tasks simultaneously
• Self-motivated with ability to work within minimal supervision, yet able to recognize when it is appropriate to seek assistance
• Ability to perform pharmacy calculations
• Ability to operate fax machine/document imaging application, photocopier/scanning and voice mail system
• Capable of using/learning to use an electronic medical record (EMR)
• Ability to work with and communicate to a diverse workforce in all levels of the organization
• Must have strong ability to serve as a patient advocate

Active CPT-EXCPT or CPT-PTCB or CPHT certification in good standing

medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings