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This role is accountable for ensuring all education and treatment delivery is operationally ready, consistently executed, and aligned to brand standards. Acting as the operational lead for education events and live delivery, the role proactively manages logistics, systems, and risk, working cross-functionally to continuously improve the quality and efficiency of education delivery.
Job Responsibility:
Lead end-to-end operations for pop-up training events
Lead operations for additional education events as required
Coordinate venues, logistics, equipment, and trainers
Ensure delivery plans align with brand and education standards
Standardise event operations and onsite training processes
Act as escalation point during live training and events
Identify improvements to reduce delivery friction and risk
Develop and maintain delivery-related SOPs and playbooks
Lead treatment operations globally
Confirm treatments, protocols, and materials are correct
Identify and resolve operational risks
Ensure treatment costings are up to date for all currencies
Develop SOPS for all treatments and hygiene processes
Continuously review and uphold treatment, hygiene, and consent processes
Own the operational use of the Canfield system
Ensure data is accurate and fit for delivery purposes
Own Service Now for logging of equipment and warranties etc.
Own equipment repair and maintenance coordination
Implement new equipment to be introduced for treatment
Works with content team to ensure we have a comprehensive guide for staff on how machine works and safety instructions
Liaise with regs when needed to ensure global compliance of equipment
Liaise with Customer Care regarding repair cases
Track repairs, replacements, and operational readiness
Ensure equipment availability for events and training
Equipment ownership
Onsite spa & retail training operations
Requirements:
Strong background in education, treatment, training, or events operations
Excellent logistics and planning skills
Confident managing complex delivery environments
Strong problem-solving and documentation capability
Tech-savvy and comfortable learning new systems quickly
What we offer:
Generous Staff Discount on all your favourite ELEMIS products and spa treatments
Discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies
Income Protection
Life Assurance
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families