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The Student Advisor is responsible for ensuring the best student experience at Blue Education. This person will be a key point of contact for our students, parents, and tutors, working as a coordinator and liaison to support our students’ goals and ensure we are delivering high client satisfaction.
Job Responsibility:
Manage courses, schedules and student progress
Collaborate with tutors, parents and students to track study progress, results, as well as teaching quality and feedback
Build relationships both internally and externally to maintain trust and collaboration
Effectively communicate feedback to students, parents and internal teams
Cultivate a strong relationship with existing clients, delivering a high level of customer service
Business acumen across achieving targets of retention, renewals and customer satisfaction
Manage complaints and suggestions in a timely and effective manner
Requirements:
Bachelor’s degree or higher (Education, TESOL, or English majors preferred)
Excellent written and verbal communication in English
Job experience in customer service, hospitality, account management, or transferable roles in the education sector
Native/Fluent Mandarin with strong oral and written English proficiency
Passionate about education and student development
Strong interpersonal skills to engage internal and external stakeholders
Highly organized, detail-oriented, and adaptable to fast-paced startup environments
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)