This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Figma is seeking an Education Program Strategist to develop and enhance customer learning programs that drive product adoption and retention in a rapidly evolving environment. The role combines content planning, pedagogical design, and operational oversight to build repeatable processes that help our teams empower customers to get the most from Figma.
Job Responsibility:
Help drive the company's customer education strategy by working with the team to build structured curricula that guide customers from their first login to advanced, high-value workflows
Develop and maintain a portfolio of education content across formats and channels that iterate quickly alongside the product
Partner with cross-functional teams to ensure education initiatives support product launches, adoption goals, and key customer milestones
Establish metrics for activation, usage, and retention
analyze content performance and continuously iterate to improve outcomes
Project manage content development efforts across a variety of functions (motion designers, education designers, content strategists), and co-ordinate timelines with content distribution teams
Requirements:
5+ years of experience in customer education, enablement, or instructional design within a SaaS or product-led environment
Ability to translate complex or technical concepts into clear, actionable learning experiences
Highly organized and excel at building scalable systems, including campaign and content calendars
Can use data to guide decisions and measure learning impact against business outcomes
Have built systems that support intake, triage, prioritization, and delivery for content requests
Nice to have:
Hands-on experience with Figma or similar technologies
Experience working closely with marketing teams on content distribution
Experience in SaaS environments and familiarity with metrics for evaluating educational content effectiveness