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Education Program Strategist

United States, San Francisco 95000.00 - 145000.00 USD / Year · Job Posted February 19, 2026
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Job Description

Figma is seeking an Education Program Strategist to develop and enhance customer learning programs that drive product adoption and retention in a rapidly evolving environment. The role combines content planning, pedagogical design, and operational oversight to build repeatable processes that help our teams empower customers to get the most from Figma.

Job Responsibility

  • Help drive the company's customer education strategy by working with the team to build structured curricula that guide customers from their first login to advanced, high-value workflows
  • Develop and maintain a portfolio of education content across formats and channels that iterate quickly alongside the product
  • Partner with cross-functional teams to ensure education initiatives support product launches, adoption goals, and key customer milestones
  • Establish metrics for activation, usage, and retention
  • analyze content performance and continuously iterate to improve outcomes
  • Project manage content development efforts across a variety of functions (motion designers, education designers, content strategists), and co-ordinate timelines with content distribution teams

Requirements

  • 5+ years of experience in customer education, enablement, or instructional design within a SaaS or product-led environment
  • Ability to translate complex or technical concepts into clear, actionable learning experiences
  • Highly organized and excel at building scalable systems, including campaign and content calendars
  • Can use data to guide decisions and measure learning impact against business outcomes
  • Have built systems that support intake, triage, prioritization, and delivery for content requests

Nice to have

  • Hands-on experience with Figma or similar technologies
  • Experience working closely with marketing teams on content distribution
  • Experience in SaaS environments and familiarity with metrics for evaluating educational content effectiveness
  • Familiarity with Figma or marketing collaboration

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