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Medius Logo Medius · Education

Education & Enablement Course Designer

Tunisia, Tunis · Job Posted February 13, 2026
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Job Description

As part of the Customer Education & Enablement function within Medius, this role is responsible for designing, delivering, and continuously improving high-impact customer training programs through Medius Academy and the WorkRamp LMS. The position plays a key role in enabling customers to successfully adopt and maximize value from Medius solutions by providing structured, engaging, and scalable learning experiences. Success in this role looks like well-trained customers who are confident in using Medius products, reduced time-to-value, and measurable improvements in product adoption and customer satisfaction. The role works cross-functionally with Customer Success, Professional Services, Product, and subject matter experts, and contributes directly to customer outcomes, retention, and long-term growth.

Job Responsibility

  • Plan, design, and implement customer training programs leveraging the WorkRamp LMS tool and create engaging content for Medius Academy
  • Develop and oversee learning frameworks, materials, and interactive modules tailored to customer needs
  • Coordinate with subject matter experts and stakeholders to ensure alignment of training content with organizational goals and customer outcomes
  • Regularly review and update learning materials to reflect product updates, changes, and industry best practices
  • Analyze customer feedback and training effectiveness, identifying opportunities for improvement and implementing enhancements
  • Track and report training progress, metrics, and customer satisfaction to measure success and make data-driven improvements
  • Provide support and guidance to customers during training sessions and resolve any content or platform-related queries

Requirements

  • Bachelor’s degree
  • Proven experience with LMS platforms, particularly WorkRamp, and familiarity with creating and managing training modules
  • Exceptional organizational and project management skills to handle multiple tasks and deadlines efficiently
  • Strong instructional design skills, including experience with video content creation and interactive learning methods
  • Excellent communication and interpersonal skills to collaborate effectively with team members and customers
  • Analytical mindset to evaluate training program performance and customer feedback
  • Proficiency in understanding Medius products and services to align training content appropriately
  • Customer-focused approach and ability to adapt training delivery to various audience needs

What we offer

  • Great Team
  • Opportunity for Career & Professional Development
  • Collaborative and Meritocratic work culture
  • Supportive Leadership
  • Eligibility for variable compensation (such as a performance bonus or commission)
  • Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements
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