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Are you passionate about raising standards, championing quality, and making a real impact in the logistics training world? We’re looking for a dynamic Quality Assurance (QA) Subject Matter Expert (SME) in transport compliance to play a pivotal role in driving exceptional training performance across our organisation. As a key member of our Training Support Services Team, you will help deliver consistent, industry leading training, promote a culture of continuous improvement, and ensure our Quality Management System (QMS) remains robust, reliable and future ready.
Job Responsibility:
Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards
Coaching and developing internal and associate trainers to deliver outstanding learning experiences
Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed
Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high‑quality training resources
Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan
Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve
Supporting course accreditation, re‑approvals and ensuring our training products stay current, compliant and competitive
Driving data‑led success by ensuring our training programmes reach the right people and deliver real impact
Living our values – Excellence, Dynamism, Togetherness and Reputation – in everything you do
Requirements:
Level 4 Certificate in Education and Training
Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards
Strong understanding of ISO QMS, instructional design and effective adult learning
Excellent communication, organisation and planning skills, with exceptional attention to detail
Confidence working independently, prioritising workloads and meeting deadlines
Strong customer focus and the ability to convey information clearly and concisely
Up‑to‑date knowledge of transport compliance legislation
A proactive mindset, eagerness to learn and passion for delivering exceptional training
Flexibility to travel across the UK
What we offer:
25 days of annual leave plus bank holidays
Christmas Working Arrangement for extra days off during the festive period
Health Cash Plan for all employees and Private Medical Insurance for managers
Employee Assistance Programme and Mental Health First Aiders
Enhanced Family Leave policy
Flexible and remote working arrangements
Two paid days off per year for charity or volunteering work