Education Business & Operations Team Leader, CSIRO

CSIRO

Location:
Australia, Adelaide ▼
Brisbane
Darwin
Hobart
Newcastle
Melbourne
Perth
Sydney

Category:
Education

Contract Type:
Employment contract

Salary:

114000.00 - 123000.00 AUD / Year

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Job Description:

The Business and Operations team within CSIRO Education and Outreach (CEdO) provides support to the business to deliver a range of STEM education initiatives aligned to CEdO's strategy. The Business and Operations support primarily focuses on ensuing good customer experience, through efficient systems, processes and workflows.

Job Responsibility:

Lead a national team supporting the delivery of STEM education initiatives
Working with the Manager, Digital and Growth and all CEdO teams/stakeholders, to deliver on a digital vision for the business and identify the opportunities for improving digital capabilities
Leading and developing a high-performing, customer-focused team to deliver efficient business operations and continuous improvement initiatives
Overseeing planning, risk management, procurement, and reporting to ensure alignment with strategic objectives and contractual obligations
Managing the design and implementation of digital platforms, ensuring strong stakeholder engagement and successful change adoption
Overseeing operational processes for working safely with young people, including compliance with CSIRO's Child Safe Policy

Requirements:

A relevant qualification in Business Administration, Customer Service, Operations Management or Project Management and/or equivalent work experience
Demonstrated experience in project management of large, complex digital transformation initiatives with evidence of good stakeholder engagement and influence skills resulting in successful system and process adoption
Highly effective management skills in overseeing and coordinating business operations and multifaceted projects, including business planning, risk identification and management, problem-solving, resource allocation, budget and workflow management
Highly developed customer service and stakeholder management skills, including the ability to establish and maintain effective relationships and engender a strong customer service philosophy and culture
Demonstrated innovative thinking and ability to deal with ambiguity by successfully adapting to changing circumstances, as well as the willingness to find workable solutions to complex problems and resolve complaints using creativity, reasoning, experience, and sound judgement
Demonstrated experience in building and leading effective and efficient work teams, fostering inclusivity and managing performance to achieve objectives, including providing coaching and development, feedback, support and direction for improvement
Demonstrated understanding of how to work safely with children, and the ability to support others to provide safe and inclusive learning environments for young people

Nice to have:

Agile Project Management experience
Technical expertise in Microsoft Dynamics and other Microsoft products

What we offer:

15.4% superannuation
Flexible work arrangements
Range of leave entitlements
Career development opportunities

Additional Information:

Job Posted:
October 22, 2025

Expiration:
November 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Education Business & Operations Team Leader