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DELIVER Logo DELIVER · Logistics

Editions Site Operations Team Leader

United Arab Emirates, Dubai · Job Posted February 21, 2026
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Job Description

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times the tasks they are completing and delegating are done in a safe, legal,l and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively, delivering operational excellence.

Job Responsibility

  • Lead through your respective team, working closely with the site management to achieve all company objectives and goals
  • Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching
  • Communicate professionally and effectively with our Deliveroo riders
  • Effectively operate and oversee the dispatch, ensuring the accurate handling of orders to riders and minimising mistakes over peak periods
  • Ensure all deliveries are handled in line with company expectations and policies
  • Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders
  • Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment
  • Maintain good relations to uphold Deliveroo’s positive reputation with all external parties
  • Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts
  • Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements

Requirements

  • Previous experience in a similar environment is preferred, but not essential
  • Strong hands-on mentality and oriented
  • Comfortable working in a fast-paced environment
  • Proven track record of consistently hitting KPI targets
  • Demonstrated leadership and experience in training other associates
  • Ability to run shifts on their own
  • Contribute to a positive working environment
  • Good communication skills and a good proficiency in both written and spoken English

What we offer

  • A competitive and comprehensive compensation and benefits package
  • Where needed, support with your visa and work permit process
  • Paternity and maternity benefits
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular social events
  • Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
  • Access to Headspace, a meditation and wellbeing app
  • Access to our Employee Assistance Plan
  • Life Insurance
  • 25 days annual leave
  • One day of paid leave per year to volunteer with a registered charity
  • Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country
  • Free Deliveroo Plus: free delivery and access to special offers
  • Breakfast, snacks and drinks available in our office
  • Twice monthly lunch allowance
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
  • Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
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