Edge Datacenter Operations Specialist

• Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
• Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
• Assume accountability for executing all physical infrastructure resources required to provide capacity
• Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
• Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Contributing to regional and global improvement programs as required
• Embody our culture and values

• High School Qualification or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
• 2+ Years’ experience in a 24x7x365 production environment or related experience
• Knowledge of physical Enterprise-class IT infrastructures
• Problem-solving skills, analytical capabilities, data analysis and attention to detail
• Ability to effectively prioritize and execute multiple tasks and projects autonomously
• Customer service, interpersonal awareness, and communication skills (written and verbal)

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
• 2+ Years’ experience in a 24x7x365 production environment or related experience
• Knowledge of physical Enterprise-class IT infrastructures
• Problem-solving skills, analytical capabilities, data analysis and attention to detail
• Ability to effectively prioritize and execute multiple tasks and projects autonomously
• Customer service, interpersonal awareness, and communication skills (written and verbal)

Certain roles may be eligible for benefits and other compensation