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ED/UTC Receptionist

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

We are looking for enthusiastic and motivated individual to join our Front Door Receptionist Team at the Great Western Hospital. Applications are invited to provide administrative and clerical cover for the Emergency department and Urgent Treatment Centre area. The post-holder should have excellent communication, organisational and interpersonal skills. The right person will have good keyboard skills, enjoy working in a busy and varied environment and enjoy being able to both work on their own with limited supervision and as part of a team. As the Receptionist role operates 24/7, there is an expectation that you can offer full flexibility to work across these areas.

Job Responsibility:

  • Maintain accurate records of all Emergency Department and Urgent Care attendances
  • Booking patients in and updating their details
  • Being aware of possible cultural and emotional circumstances
  • Enter Patients condition on the incident screen
  • Using set criteria and training decide whether the patient is to be treated in majors or minors area
  • Alert clinicians in UTC if there are any concerns over a patient
  • Complete administration for all arrivals to ED resus as a priority
  • be in resus when patient arrives as per tannoy system
  • Work alongside ED/UTC clinicians, providing and receiving sensitive information
  • Scan all casualty cards and loose history, file casualty cards in date and number order
  • Carry out and complete admission process for all patients being admitted to the hospital through ED
  • Work closely with MAU/AMB CARE to admit all MAU patients through Medway when there is no ward clerk available/out of hours
  • Make appointments for Physio, ED consultant, fracture, ENT, TIA, Ophthalmology and maxillary facial clinics
  • Using planning skills to ensure patient needs and transport requirements are met
  • Maintain, pull and check patient attendance records for Orthopaedic, ED Physio, consultant and mental health clinics
  • Support the Team Leader in undertaking breach validation to support both 4 hour and Ambulance handover performance

Requirements:

  • NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
  • Recent experience in a customer focussed environment
  • In-depth administration
  • Working knowledge of data protection and confidentiality
  • Working to tight deadlines and managing conflicting
  • Keyboard skills and an aptitude to use IT systems
  • Good telephone manner
  • Ability to multi-task and deal with non-routine situations
  • Ability to communicate effectively at all levels
  • Experience of dealing with people in sensitive situations

Nice to have:

  • ECDL
  • Knowledge of medical terminology
  • To have worked previously in a medical, health or social care environment
  • Office experience (can include administrative training)

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
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Great Western Hospitals NHS Foundation Trust - All Job Offers
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