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Coordinates functions associated with visits to the Emergency Department. Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff.
Job Responsibility:
Coordinates functions associated with visits to the Emergency Department
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner
Facilitate work flow in the department by supporting clinical staff
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information
Initiates the ED medical/financial record and identifies forms needed for specific ED visit
Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately
Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work
Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work
Utilizes eRecord programs to facilitate workflow
Manages patient tracking system, ensuring correct location of patients within ED
As a designated preceptor, provides training to other EDAS staff on all aspects of department-specific work, including orientation to department and hospital, registration process, and customer service
Acts as information resource for all departmental staff in regard to registration and workflow activities
Attends education programs for the department at the direction of supervisor and teaches other staff
Ensures an accurate and complete full registration of the patient is completed prior to discharge of the patient, including insurance verification for new and self-pay patients
Follows up on hold bill report to facilitate reimbursement for Emergency Department services
Collects co-pays
Triages patient calls, assesses the urgency of a situation and determines the appropriate action
Serves as point person for handling complaints
Answers incoming phone calls in communications center, routing calls as appropriate
Coordinates transportation for discharged or transferred patients as needed
Provides support for departmental activities, including monitoring inventory of supplies and supply ordering
Performs other patient focused tasks, such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up, managing and stocking forms and supplies, and managing requests from clinical staff
Requirements:
High School diploma
1-year related work experience in an administrative office or customer service field
Or equivalent combination of education and experience
Nice to have:
Demonstrated ability to word process documents and enter data into a database
Demonstrated skills related to achievement of customer satisfaction