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Our Extended Coverage Team (ECT) Dispatchers are responsible for assisting drivers with complex issues efficiently and effectively, while thinking of creative solutions to facilitate the safe transport of freight.
Job Responsibility:
Communicates in a clear and consistent manner and with high integrity both internally and externally
Manages drivers during extended coverage shifts
Accurate data entry of the company computer systems
Escalates and/or resolves problems per guidelines, with very little guidance in some situations
Works with team members to solve problems
Provides clear work instructions to drivers
Demonstrates high resource utilization
Requirements:
High School Diploma or equivalent (Required)
Proficient communicator (English Proficient)
Basic knowledge of motor carrier operations and geography
Strong proficiency with Microsoft Office Suite or related software