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We are looking for a proactive and detail-oriented eCommerce Support Executive to join our team. This role involves daily monitoring of eCommerce operations, generating MIS reports, supporting dashboard creation, and assisting in troubleshooting issues. The ideal candidate should be self-motivated, possess strong communication skills, and thrive in a fast-paced environment with a strong sense of ownership.
Job Responsibility:
Monitor day-to-day eCommerce platform activities to ensure smooth operations
Track website/app performance, orders, payments, and integrations
Generate and maintain MIS reports on daily, weekly, and monthly performance
Support creation and maintenance of Power BI dashboards
Analyze data and provide insights for operational improvements
Identify, debug, and escalate technical or functional issues
Coordinate with internal teams for issue resolution
Ensure timely follow-up and closure of reported issues
Maintain documentation of recurring issues and solutions
Requirements:
Bachelor’s degree in relevant field
Freshers with relevant internships/projects encouraged
Good communication skills (mandatory)
Self-motivated with the ability to work independently
Ability to work effectively in a fast-paced environment