Ecommerce Specialist

• Provide general eCommerce support to sales partners, including answering questions and assisting with routine requests
• Serve as an initial point of contact for partner requests and troubleshooting
• escalate complex issues to the Corporate eCommerce Manager or Analyst as needed
• Ensure timely resolution of routine issues, content requests, and operational tasks
• Maintain Popup stores and perform requested updates to sales partner websites
• Update and publish website content using HTML, including footer copy, blog posts, product page updates, and basic page edits
• Maintain technical content accuracy by executing approved updates to websites (content entry/updates, basic formatting, publishing)
• Manage and update web content including product pages and customer reviews
• Support eCommerce marketing efforts through routine execution tasks, including: maintaining the marketing calendar
• executing email campaigns as directed
• creating and maintaining coupon codes and source codes
• Assist with campaign setup tasks and post-campaign updates as needed
• Track and document requests, updates, and completion status (ticketing, spreadsheets, or other tools as assigned)
• Support the Corporate eCommerce Manager and Marketing team with administrative tasks and other related duties as assigned

• General knowledge of eCommerce operations, interactive marketing, or website content management (equivalent to two years of college)
• HTML experience required for website content updates
• Strong troubleshooting skills
• ability to identify root cause for routine issues and recommend next steps
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• Ability to communicate technical concepts in a clear, partner-friendly way
• Proficiency with Microsoft Office, including Excel
• Flexible and adaptable to changing business needs
• 1 year of experience in eCommerce, interactive marketing, website operations, or related field preferred

2–3 years of customer support or sales experience is a plus