CrawlJobs Logo
Disney Logo Disney · Call Center

Ecommerce Specialist - Video Chat

United States, Orlando 20.10 USD / Hour · Job Posted January 18, 2026
Apply Position
Job Link Share

Job Description

eCommerce Specialist - Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They provide support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt Disney World Resort. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.

Job Responsibility

  • Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
  • Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
  • Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
  • Meet required departmental metric expectations and efficiency goals when handling Guest accounts
  • Complete all required Company training and compliance courses
  • Flexible with work schedule, including overtime, weekends and holidays

Requirements

  • Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
  • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
  • Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
  • Written, verbal, and interpersonal communication skills
  • Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
  • High school diploma or equivalent

Nice to have

  • Experience in related roles such as Guest Services or Guest Relations with the knowledge of Walt Disney World Services for Guests with Disabilities
  • Ability to reframe Guest objections while upholding policies in a courteous manner
  • Bilingual
  • Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
Disney - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Ecommerce Specialist - Video Chat

8 matching positions

Ecommerce Specialist - Video Chat

Do you have a passion for providing world class Guest Service? Join the Disney C...
Location
Location
United States , Tampa
Salary
Salary:
20.10 USD / Hour
disney.com Logo
Disney
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
  • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
  • Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
  • Written, verbal, and interpersonal communication skills
  • Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
  • Flexible with work schedule, including overtime, weekends and holidays
Job Responsibility
Job Responsibility
  • Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
  • Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
  • Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
  • Meet required departmental metric expectations and efficiency goals when handling Guest accounts
  • Complete all required Company training and compliance courses
  • Fulltime
Read More
Arrow Right

Early Years Trainer

Are you a Nursery Manager or Deputy Manager ready to take the next step in your ...
Location
Location
United Kingdom , Chichester
Salary
Salary:
29000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a Nursery Manager or Deputy Manager
  • Level 3 qualification in Early Years (or equivalent)
  • Confidence with technology and strong organisational skills
  • Level 2 (GCSE) qualification in English and maths (or a willingness to achieve this)
  • A full driving licence and access to your own vehicle for travel within your area
Job Responsibility
Job Responsibility
  • Supporting apprentices working in nurseries and other childcare settings, helping them develop their skills and confidence
  • Creating personalised learning plans to suit each apprentice’s needs, ensuring they have the tools to succeed
  • Demonstrating how functional skills like maths and English play a role in early years care
  • Building strong relationships with employers and keeping them informed about their apprentices’ progress
  • Managing administrative tasks and planning effectively using Google Suite and other systems
What we offer
What we offer
  • Tax-free bonus
  • 25 days’ holiday (plus bank holidays) and an extra day for your birthday
  • The option to buy or sell up to five extra days of leave
  • A healthcare cash plan, dental plan, employee assistance programmes, and 24/7 GP access
  • Enhanced sick pay and life insurance
  • Reimbursement for mileage and travel expenses
  • Fulltime
Read More
Arrow Right

Registered Nurse | Emergency Department | Ed | North Adelaide

Randstad Healthcare Recruitment Agency is seeking Registered Nurses to join our ...
Location
Location
Australia , Adelaide
Salary
Salary:
80.00 - 100.00 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • 1+ years of experience as a Registered Nurse
  • Current AHPRA Registration
  • All relevant vaccinations
  • Current working rights for Australia (please note: sponsorship is not available for these roles)
  • Current Police Check
What we offer
What we offer
  • Access to 50% of your pay right after your shift has finished
  • Pick the shifts that work for your schedule via the myrandstad app
  • Exclusive discounts on homeloans, health insurance, plus savings at over 50 stores including Myer, Amazon and Woolworths
  • Access to our Nurse Talent Community where you have access to articles and podcasts to support your learning and development
  • Parttime
!
Read More
Arrow Right

Billing / Accounts Receivable

Location
Location
United States , Burr Ridge
Salary
Salary:
24.00 - 26.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Prior experience in accounts receivable, billing, collections, or a related accounting support role
  • Proficiency with Microsoft Excel, Microsoft Office, and accounting or financial software systems
  • SAP experience is a plus
  • Strong organizational skills with the ability to manage multiple account issues and deadlines effectively
  • Solid written and verbal communication skills for customer follow-up and internal coordination
  • Good math aptitude and the ability to review financial data with accuracy and attention to detail
  • Ability to analyze discrepancies, investigate supporting information, and assist with resolution of billing issues
  • Experience with construction accounting processes, including AIA billing and lien waivers, is preferred
Job Responsibility
Job Responsibility
  • Follow established accounts receivable workflows to process billing and collection activities accurately and consistently
  • Review account variances, gather supporting documentation, and research issues to determine the cause of disputed balances
  • Address improper deductions by applying internal resolution steps and coordinating next actions to clear outstanding items
  • Communicate with customers regarding overdue invoices and work toward timely payment arrangements on open receivables
  • Handle dispute resolution efforts while maintaining accuracy and confidentiality with sensitive financial information
  • Partner with teams such as order entry, finance, controllership, cash application, and billing to resolve account issues efficiently
  • Prepare and submit requests related to cancellations, credits, and invoice rebills as needed to correct customer accounts
  • Complete billing support documentation, including lien waiver and related customer billing requirements, in accordance with company procedures
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Accounts Receivable & Collections Specialist

A successful North County manufacturing company is seeking an Accounts Receivabl...
Location
Location
United States , Vista
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of AR, collections, or billing experience
  • Experience with ERP systems such as Epicor, NetSuite, SAP, or Dynamics preferred
  • Strong customer communication skills
  • Intermediate Excel skills
  • Manufacturing or distribution experience preferred
Job Responsibility
Job Responsibility
  • Apply and post customer payments
  • Reconcile customer accounts and investigate discrepancies
  • Generate aging reports and collection schedules
  • Review credit balances and account activity
  • Assist with account setup and maintenance
  • Contact customers regarding outstanding invoices
  • Resolve payment disputes professionally and efficiently
  • Maintain collection notes and account documentation
  • Partner with sales and customer service teams to resolve issues
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Registered Nurse | General Medical | Surgical

Randstad Healthcare Recruitment Agency is seeking Registered Nurses to join our ...
Location
Location
Australia , Adelaide
Salary
Salary:
80.00 - 100.00 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • 1+ years of experience as a Registered Nurse
  • Current AHPRA Registration
  • All relevant vaccinations
  • Current working rights for Australia
  • Current Police Check
What we offer
What we offer
  • Access to 50% of your pay right after your shift has finished
  • Pick the shifts that work for your schedule via the myrandstad app
  • Exclusive discounts on homeloans, health insurance, plus savings at over 50 stores including Myer, Amazon and Woolworths
  • Access to our Nurse Talent Community where you have access to articles and podcasts to support your learning and development
  • Parttime
!
Read More
Arrow Right

Systems Integrator Senior Level

ITC is a Woman Owned Small Business delivering exceptional consultation to the U...
Location
Location
United States , Chantilly
Salary
Salary:
Not provided
seekintegrity.com Logo
Integrity Technology Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • TS/SCI with CI Polygraph
  • Bachelor's degree or higher in Computer Science, Information Technology, Management Information Systems, or related STEM degree program, or 12+ years of work experience as a Systems Integrator
  • 12+ years of system integration working experience in government integrating large complex System of Systems or Service Oriented Architecture/Cloud environments
Job Responsibility
Job Responsibility
  • Lead and oversee the integrity of the NSG/ASG systems-of-systems enterprise
  • Lead and oversee planning, implementation approaches, testing, documenting, and maintaining solutions for cloud, on premise, and hybrid services, systems or subsystems using defined processes and tools
  • Provide end-to-end system development life cycle support to the program
  • Assist with leading and performing systems integration activities across the NSG, ASG and Federal Agencies to ensure timely and accurate GEOINT
  • Assist with leading and overseeing a total systems perspective including a technical understanding of relationships, dependencies and requirements of cloud, on premise, and hybrid services, infrastructure and security domains
  • Assist with overseeing the preparation of engineering plans and site installation technical design packages
  • Guide the work of Mid- and Junior-level contractor Systems Integrators
What we offer
What we offer
  • 401K plan with company contributions (safe harbor and profit sharing)
  • 11 Federal holidays, 21 Days PTO
  • Medical, Dental, & Vision with substantial company contributions
  • Company provided Life, LTD and STD Insurance
  • Health Savings Accounts/ Flexible Spending Accounts
  • Referral Bonuses
  • Performance Bonuses
  • Tuition Assistance for Education, Training, and Professional certifications
  • Career Development
  • Fulltime
Read More
Arrow Right

Clinical Nurse | Recovery | PACU | Theatre

Randstad Healthcare Recruitment Agency is seeking Clinical Nurses to join our te...
Location
Location
Australia , Adelaide
Salary
Salary:
80.00 - 100.00 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • 1+ years of experience as a Clinical Nurse
  • Current AHPRA Registration
  • All relevant vaccinations
  • Current working rights for Australia (please note: sponsorship is not available for these roles)
  • Current Police Check
What we offer
What we offer
  • Access to 50% of your pay right after your shift has finished
  • Pick the shifts that work for your schedule via the myrandstad app
  • Exclusive discounts on homeloans, health insurance, plus savings at over 50 stores including Myer, Amazon and Woolworths
  • Access to our Nurse Talent Community where you have access to articles and podcasts to support your learning and development
  • Parttime
!
Read More
Arrow Right