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Ecommerce Qa Analyst

United States, North Kansas City · Job Posted June 10, 2026
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Job Description

The QA Analyst will oversee testing, manage defects, and collaborate with developers and business teams to ensure stable and high-performing e-Commerce application. This role involves creating manual and automated tests for the Salesforce B2C platform and defining QA processes. The QA Analyst ensures consistent, high-quality results covering storefront features, backend workflows and integrations with third-party services like payment gateways and OMS systems.

Job Responsibility

  • Responsible for designing, implementing and maintaining functional tests, processes and strategies
  • Review software documentation to ensure technical accuracy, compliance or completeness with a focus on mitigating risks
  • Validate SFCC Business Manager setups, including product data, content assets, inventory and site source codes
  • Ensure test results are documented, evaluated, and disseminated
  • collaborate on troubleshooting issues
  • Identify testability requirements, utilizing industry standards for automated testing for all the E-Commerce enhancements
  • Write clear, concise and comprehensive test plans and test results
  • Conduct cross-browser and cross-device testing to ensure consistent user experience
  • Manage competing deadlines in an agile development environment
  • Validate end to end ecommerce workflows such as product catalog, search, pricing, promotions, cart, checkout and order management
  • Communicate and report on the status of the release test activities to respective stakeholders
  • Actively participate in Agile ceremonies, providing QA insights and supporting release validation, smoke testing and product support
  • Ensure SFCC applications are reliable and perform and deliver seamless customer experiences across web and mobile platforms

Requirements

  • Bachelor's degree in business, Computer Science or Information Systems or equivalent combination of education and work experience
  • Three or more years of QA Analyst experience in the SFCC platform
  • Prior knowledge of order lifecycle, promotions, pricing and payment processing
  • Strong understanding of e-commerce workflows, including catalog management, search, pricing, promotions, cart, checkout and OMS
  • Proficiency in manual testing and familiarity with automation frameworks
  • Strong written and oral communication skills
  • Understanding of software development lifecycle, particularly as it relates to the QA function
  • Basic familiarity with SQL or querying relational databases to support troubleshooting activities
  • Knowledge of defect management processes and experience with technical task management software like JIRA
  • Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers and direct interaction with internal and/or external customers

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