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The QA Analyst will oversee testing, manage defects, and collaborate with developers and business teams to ensure stable and high-performing e-Commerce application. This role involves creating manual and automated tests for the Salesforce B2C platform and defining QA processes. The QA Analyst ensures consistent, high-quality results covering storefront features, backend workflows and integrations with third-party services like payment gateways and OMS systems.
Job Responsibility
Responsible for designing, implementing and maintaining functional tests, processes and strategies
Review software documentation to ensure technical accuracy, compliance or completeness with a focus on mitigating risks
Validate SFCC Business Manager setups, including product data, content assets, inventory and site source codes
Ensure test results are documented, evaluated, and disseminated
collaborate on troubleshooting issues
Identify testability requirements, utilizing industry standards for automated testing for all the E-Commerce enhancements
Write clear, concise and comprehensive test plans and test results
Conduct cross-browser and cross-device testing to ensure consistent user experience
Manage competing deadlines in an agile development environment
Validate end to end ecommerce workflows such as product catalog, search, pricing, promotions, cart, checkout and order management
Communicate and report on the status of the release test activities to respective stakeholders
Actively participate in Agile ceremonies, providing QA insights and supporting release validation, smoke testing and product support
Ensure SFCC applications are reliable and perform and deliver seamless customer experiences across web and mobile platforms
Requirements
Bachelor's degree in business, Computer Science or Information Systems or equivalent combination of education and work experience
Three or more years of QA Analyst experience in the SFCC platform
Prior knowledge of order lifecycle, promotions, pricing and payment processing
Strong understanding of e-commerce workflows, including catalog management, search, pricing, promotions, cart, checkout and OMS
Proficiency in manual testing and familiarity with automation frameworks
Strong written and oral communication skills
Understanding of software development lifecycle, particularly as it relates to the QA function
Basic familiarity with SQL or querying relational databases to support troubleshooting activities
Knowledge of defect management processes and experience with technical task management software like JIRA
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers and direct interaction with internal and/or external customers