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Reach plc Logo Reach plc · IT - Software Development

Ecommerce Partner Success Manager

England · Job Posted June 01, 2026
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Job Description

As our Marketplace Seller Success Manager, you will own the end-to-end performance lifecycle of Yimbly’s diverse seller base. Your mission is to bridge the gap between seller potential and retail reality, driving incremental revenue while ensuring our marketplace remains a gold standard for quality and compliance. Reporting directly to the Head of Trading & Products, you will be the central commercial point of contact for our sellers. You’ll act as a strategic partner, translating high-level trading priorities into SKU-level action plans that benefit our customers, our sellers, and the Yimbly brand.

Job Responsibility

  • Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis
  • Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives
  • Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations
  • To ensure high-potential deals are integrated into the master trading calendar, you will supply the Trading team with weekly and monthly seller offers at the SKU level
  • Lead seller negotiations to enhance pricing, margin, funding, or exclusivity
  • Own and Lead all seller communications regarding seasonal campaigns promotions as well as including service messaging
  • Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety
  • Collaborate with sellers to optimise product listings for Retail Readiness
  • Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding
  • Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes

Requirements

  • highly proficient in Google Sheets for complex data manipulation and analysis
  • Google Slides or PowerPoint for high-stakes stakeholder presentations
  • experience identifying revenue-driving opportunities such as Retail Media
  • firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance
  • navigating platforms like Mirakl or Shopify
  • ability to use performance analytics to diagnose gaps and identify commercial trends
  • exceptional communication for managing B2B relationships and mediating disputes with a professional, camera-on presence
  • collaborative worker who thrives at pace
  • imagination to create new retail opportunities
  • determination to hit growth targets
  • experience within a large-scale commercial publishing or digital media ecosystem is also highly desirable

What we offer

  • 25 days' holiday (plus bank holidays)
  • extra day after you've been with us for three, five and 10 years
  • scheme to help you buy extra holiday
  • extra day's paid leave each year to volunteer
  • Big moment day - an extra day’s paid leave for a moment that matters to you
  • bonus scheme
  • help saving for your retirement - we'll match your company pension contributions up to 6%
  • supportive and progressive people policies
  • enhanced family leave
  • healthcare cash plan
  • car lease scheme
  • wellbeing support including a 24/7 assistance programme
  • access to lots of discounts including 15% off with Reach's very own online marketplace, Yimbly
  • interest-free loans including for season tickets and technology
Reach plc - All Job Offers

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