Ecommerce Operative Job at Ashgate Hospicecare (Hasland)

Job Description

Join our team as an eCommerce Operative and make a difference! Do you want a job where you can help others and have a positive impact on your community? Then we’ve got the perfect role for you. Our retail outlets provide much-needed income to the hospice. This is vital to be able to provide care to the people of North Derbyshire. The hospice has 15 retail shops, a furniture warehouse, a donation centre, two clearance shops, and two coffee shops! We also have two online eBay platforms, for clothes and general goods and an online furniture store. It’s a big operation! You will play a key role within the Online Sales team, supporting the smooth and efficient running of our eCommerce operations. You will help maximise online shop income by ensuring products are accurately listed, orders are processed efficiently, and customer expectations are met. You will contribute to problem-solving and daily decision-making within the team, helping maintain a high standard of productivity and service.

Job Responsibility

Support Online Sales Operations–Oversee order processing, fulfilment, stock updates, and listing accuracy across all online selling platforms
Prepare and List Stock–Photograph, describe, clean, test, and list donated items, ensuring they meet safety, legal, and quality standards
Maximise Income Generation–Identify high value items, research pricing and trends, and recommend products for priority listing to optimise revenue
Coordinate Communication and Customer Service–Maintain professional communication with customers, shops, suppliers, and internal teams, resolving enquiries and supporting smooth operations
Maintain Compliance and Health and Safety–Adhere to safeguarding, data protection, and health & safety policies, ensuring the eCommerce office and storage areas are safe and well-organised

Requirements

GCSE English and Maths (or equivalent)
strong organisational, time-management, and workload-prioritisation skills
strong written and verbal communication skills
solid numeracy for managing budgets and processes
confident use of MS Office
knowledge of cash-handling procedures
good understanding of photography and image editing techniques for high quality online retail listings

Nice to have

commercial awareness
experience selling through online platforms
alignment with the values and aims of Ashgate Hospicecare

What we offer

Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme
A flexible working approach to help meet your needs and ours, including options like job-sharing
A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget
The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests
Free access to Westfield Rewards, with discounts at hundreds of high-street retailers
A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it
A pension scheme with up to 7% employer contribution, helping you save for the future
A life assurance scheme, giving peace of mind for you and those important to you, up to age 65
A commitment to your personal and professional development, with training opportunities to help you grow
Free, on-site parking whenever you're working at the hospice
Discounted, onsite café at our Old Brampton site, available to all staff
A wide range of initiatives to support your wellbeing, and the time out to practice self-care

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Ecommerce Operative

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