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Join an established, growth-oriented retail organization as an Ecommerce Operations Lead, where you’ll play a critical role in maintaining platform integrity, driving operational excellence, and supporting new digital initiatives. This role is ideal for a detail-oriented operator who enjoys cross-functional collaboration and ensuring a seamless end-to-end customer experience across ecommerce channels.
Job Responsibility:
Oversee product data, pricing, and inventory workflows within ecommerce platforms
Monitor site performance and coordinate issue resolution with internal tech teams and external vendors
Partner with fulfillment and customer service teams to support a high-quality omnichannel experience
Support initiatives such as ship-from-store, BOPIS, and other fulfillment programs
Test and validate new site features, enhancements, and promotions prior to launch
Manage product data feeds and ensure accurate, timely uploads and integrations
Track and report on operational KPIs including fulfillment performance, site health, and delivery metrics
Develop and maintain SOP documentation and contribute to continuous process improvement
Serve as a key operational partner to ensure ecommerce readiness across departments
Requirements:
Bachelor’s degree in Business, Marketing, Retail Merchandising, or related field
3+ years of ecommerce operations, digital operations, or site operations experience (retail preferred)
Hands-on experience with ecommerce platforms (e.g., Salesforce Commerce Cloud, Shopify, or similar)
Working knowledge of data feeds, file formats, and integrations (XML a plus)
Ability to work onsite in East Texas (relocation considered for the right candidate)
Willingness to travel up to 10% as needed
Strong analytical, organizational, and project management skills
Proven ability to collaborate cross-functionally with technology, merchandising, marketing, and operations teams
Clear communicator with strong problem-solving abilities and attention to detail
Nice to have:
Experience supporting ecommerce operations within apparel, footwear, or specialty retail
Comfortable handling sensitive or confidential information
Self-starter who can work independently while thriving in a collaborative team environment
Ability to communicate effectively with both technical and non-technical stakeholders