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Ecommerce Operations Intern

United States, New York City 20.00 USD / Hour · Job Posted March 24, 2026
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Job Description

The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team partners with multiple stakeholders to optimize the digital platform including order flow and the omnichannel interface. The internship is part of the Generation H program, a five-month program from July 13th, 2026 - December 18th, 2026.

Job Responsibility

  • Assist with order monitoring
  • Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow
  • Audit and update omnichannel services including Store Locator and Product Locator
  • Maintain documentation on product personalization and track made-to-order items
  • Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support
  • Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion
  • Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
  • Execute all other duties assigned by the Manager

Requirements

  • Previous Operations and/or Customer Service experience helpful
  • Excellent written and verbal skills
  • polite and professional phone manner
  • Proven ability to multitask
  • High level of attention to detail
  • Solid knowledge of Microsoft Office & PowerPoint

What we offer

  • Real-world, professional experience
  • Learning-focused guest-speaker series
  • Mentor for feedback and coaching
  • Networking with stakeholders
  • Collaborate on a capstone Generation H project

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