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The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team partners with multiple stakeholders to optimize the digital platform including order flow and the omnichannel interface. The Generation H internship program provides real-world, professional experience as a complement to academic studies.
Job Responsibility:
Assist with order monitoring
Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow
Audit and update omnichannel services including Store Locator and Product Locator
Maintain documentation on product personalization and track made-to-order items
Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support
Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion
Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
Execute all other duties assigned by the Manager
Requirements:
Previous Operations and/or Customer Service experience helpful